Utility Billing Services Representative Level I/II

Utility Billing Services Representative

This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on 6/2/26, 6/16/26, 7/14/26 (final) Level I - $3,897.60 - $4,738.00/month Level II - $4,423.08 - $5,374.86/month Utility Billing Services Representatives perform specialized and complex customer service work in a centralized utilities customer services office dealing with consolidated billing for water, wastewater, refuse and other fee service billings, many of which are mandatory; processes requests for residential and commercial utility services; maintains and researches fiscal, service, and related records unique to utility services and billing; responds to and reconciles customer service complaints and billing problems; explains utility service, billing and collection policies to customers. Utility Billing Services Representative is a single working class with two salary levels. The level at which initial appointments are made, and advancement from the lower to the higher level is at the discretion of the appointing authority providing the minimum qualifications are met.

Examples of Knowledge and Abilities

Knowledge of (Level II)

• Policies and procedures related to utility billing systems, collection, and revenue intake and nuisance abatement calls.
• Organization and operating details of utility billing.
• Basic financial record keeping principles and practices.
• Current office practices, procedures, and basic data processing principles, including the use of word processing, personal computing equipment or intelligent workstations or terminals.
• Basic customer relations techniques for dealing with customers, often in situations which may be difficult or confrontational.
• Business arithmetic, including percentages and decimals.
• Correct business English usage.

Knowledge of (Level I)

• Basic record keeping principles and practices.
• Current office practices, and procedures.
• Typewriter keyboard; basic customer relations techniques for dealing with customers.
• Business arithmetic, including percentages and decimals.
• Correct business English usage.

Ability to (Level II)

• Interpret, understand, explain, and apply utility policies, procedures, rules, codes and ordinances
• Establish and maintain effective working relationships with those contacted in the course of work, often in stressful situations.
• Develop effective customer relations techniques and skills
• Establish, research and maintain computerized records and files and use designated software programs, such as spreadsheets, databases and word processing systems.
• Operate a variety of office equipment such as calculators, computer terminals, copy machines, microfiche and microfilm readers, microfilmer, and telephone systems.
• Perform basic accounts receivable tasks, revenue support work and statistical reporting; make arithmetic computations rapidly and accurately.
• Communicate clearly orally and in writing.

Ability to (Level I)

• Understand and follow written and oral instructions.
• Communicate clearly orally and in writing; make arithmetic computations rapidly and accurately.
• Learn to interpret and apply division policies, codes, and ordinances.
• Accept training and learn customer relations techniques for dealing effectively with customer inquiries, often in stressful situations.
• Learn utility service provisions, procedures, and rules; learn organization and operation of the utility billing system.
• Learn to establish, research and maintain computerized records and files and use designated software programs such as spreadsheets, databases and word processing systems.
• Learn to operate a variety of machines, microfiche and microfilm readers, microfilmer, and telephone systems.
• Learn to perform basic accounts receivable tasks, revenue support work, and statistical reporting.

Employment Qualifications

Minimum Qualifications (Level II) One year of full-time, paid experience comparable to a Utility Billing Services Representative (Level I) with Sacramento County. (Level I) One year of experience performing financial recordkeeping and customer relations activities, including giving and receiving information on a daily basis. Note: If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Probationary Period The probationary period for this classification is six (6) months.

Application and Testing Information

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date.

Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.

Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.

Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.

A resume may be included with your application, however it will not substitute for the information requested on the application.

Supplemental Questionnaire

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.

Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.

Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.

If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.

If you have no experience, write "no experience" for the appropriate question.

For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.

If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.

Formula Rate Examination (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.