Remote Quality Assurance Specialist

NexRep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts and SMS contacts from NexRep's independent marketplace contractors, identifying trends and working with certification and operations teams to ensure client standards are met. You will assess agent interactions, monitor real-time workflows, review customer satisfaction data, and contribute to calibration sessions and feedback loops to improve the client's quality scorecard. #J-18808-Ljbffr NexRep LLC