Customer Service Representative

$21 - $23 per hour

FieldBridge, LLC

Customer Service Representative

FieldBridge is looking for a Morton Grove, IL based Customer Service Representative to work for a global water technology company.

Pay/Schedule: $21-23/hr | 8 AM - 5 PM or 7 AM - 4 PM, M-F. Weekly pay + benefits.

Position Overview: We are seeking experienced Technical Customer Service Representatives to join our Commercial Team in Morton Grove, IL. In this role, you will be responsible for receiving and processing customer orders, resolving inquiries related to delivery and product availability, and coordinating with internal departments to ensure seamless operations. This is a fast-paced, detail-oriented position ideal for a professional with a background in B2B technical customer service and hands-on experience with ERP and CRM systems.

Key Responsibilities

Receive, verify, edit, and accurately process customer orders in SAP, OHANA, and Salesforce systems
Address customer inquiries and resolve issues related to delivery, complaints, and product availability with professionalism and urgency
Maintain an accurate customer order database and generate inter-departmental inquiries for product availability and expedite requests
Evaluate stock availability against shipping schedules and communicate updates to customers and internal teams
Perform other duties as assigned by the Customer Service Supervisor or Manager

Required Qualifications

3 or more years of customer service experience in a technical product line; B2B experience preferred
Two years of college or technical schooling, or five years of experience in a technical position
Proficiency in SAP, Salesforce, and OHANA; experience with ERP and CRM systems required
Proficient in Microsoft Office
Strong communication, organizational, and customer advocacy skills
Solid math and technical aptitude with strong attention to detail
Ability to manage multiple priorities independently in a fast-paced environment
Proficiency in a second language is a plus
Must be authorized to work in the United States without sponsorship now or in the future

FieldBridge, LLC

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Vacancy posted 3 days ago

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