Director of Account Management

Job Title: Director of Account Management
Location: Remote/Hybrid
Department: Business Development and Client Relations
Reports To: Chief Strategy Officer

Job Summary:
We are seeking a highly skilled and experienced Director of Account Management to work with large, self-insured employers, focusing on the delivery of high-quality healthcare data analytics solutions. The ideal candidate will have a strong background in healthcare analytics and a proven ability to translate complex, data-driven insights into actionable strategies and clear, digestible content for both analytical and non-analytical stakeholders. This role will involve leading client relationships, managing internal resources toward timely deliverables, and ensuring the effective utilization of analytics to drive value and client satisfaction.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Key Responsibilities:
Account Management:

• Act as the primary point of contact for self-insured employer clients, ensuring satisfaction and fostering long-term relationships.
• Serve as a trusted advisor, understanding client needs and challenges, and offering strategic solutions to improve their healthcare programs.
• Develop and maintain strong, strategic client relationships by understanding their business challenges and objectives, demonstrating exceptional problem-solving skills.
• Coordinate and lead regular client check-ins, presentations, and strategic reviews to ensure alignment and satisfaction.
• Collaborate with internal teams (data, data science, clinical and investigative, executives etc.) to ensure optimal service delivery to clients.
• Become fluent in healthcare claims data as relevant to Company's specific use case.
• Nurture client relationships from infancy and throughout business relationship, including managing implementation process as needed.
• Collaborate with new clients and their respective carrier(s)/data warehouse/PBM/other external constituents on all necessary documentation and other items in order to intake high-quality claims and health Plan data.

Data Analytics & Insights:

• Utilize advanced analytics tools and techniques to create insights that inform decision-making, cost-saving strategies, and enhanced plan management.
• Collaborate with internal teams to ensure the timely and successful delivery of data analytics solutions and insights.
• Review client feedback and performance metrics to ensure solutions meet or exceed expectations.
• Identify business enhancement opportunities that align with client needs and objectives.
• Partner with the sales and solutions teams to develop strategic plans that address client goals.
• Plan and lead client update presentations as well as ad hoc client meetings and written communications.
• Assist the team in developing marketing initiatives, increasing business success, and enhancing sales.

Communication & Reporting:

• Translate complex data and analytical insights into clear, actionable reports and presentations for non-technical stakeholders.
• Develop and deliver regular client-facing reports and presentations that highlight key performance metrics, trends, and opportunities.
• Explain technical concepts in a simple, understandable manner for benefits leaders, client executives and other decision-makers with limited technical expertise.

Project Management:

• Coordinate internal resources and timelines to ensure smooth implementation and delivery of projects.
• Troubleshoot client issues in a timely and proactive manner, ensuring client satisfaction.
• Monitor key performance indicators (KPIs) to track the success of initiatives and client satisfaction.
• Delegating tasks effectively and managing team dynamics.

Team Collaboration:

• Work closely with cross-functional teams such as data scientists, project managers, and consultants to deliver cohesive client solutions.
• Contribute to team-wide best practices, sharing insights and strategies to enhance client success.
• Develop and maintain strong executive relationships.

Qualifications:

• Education:

• Bachelor's degree in business, Marketing, Economics, Data Analytics or a related field.
• Master's degree is preferred but not required.

• Experience:

• 5-8 years of experience in account management, client success, or related roles within data analytics, technology, or consulting environments.
• 4 years of experience in healthcare data analytics.
• 3 years of healthcare payment integrity experience.
• Proven experience managing senior-level client relationships and negotiating contracts or agreements.

Skills and Competencies:

• Exceptional interpersonal and communication skills with the ability to understand and communicate technical insights to non-technical audiences in a tailored and thoughtful manner.
• Ability to thrive in a fast-paced and lightly structured environment.
• Hands-on, doer mindset.
• Highly collaborative, team-focused, open communication and candid work style.
• Strong problem-solving and strategic planning abilities.
• Ability to break down complex problems into manageable components.
• Identifying trends, patterns, and key insights in data.
• Developing actionable recommendations based on data analysis.
• Understanding data analytics concepts, tools, and methodologies, with the ability to translate insights into client strategy.
• Proven ability to lead and manage projects independently.
• Experience in managing deliverables within deadlines.

Preferred Knowledge:

• Strong existing relationships within jumbo self-insured plan sponsor community.
• Procurement/medical ASA and/or PBM contract negotiation experience.
• Familiarity with benefit analytics, data warehousing and claims data files.
• Exposure to statistical methods, data modeling, or machine learning insights and how they inform business decisions.
• Macro business knowledge of channels/industries relevant to the company's client base (e.g. public sector, finance, healthcare, retail, technology, Taft-Hartley, etc.).

Who is SmartLight Analytics
SmartLight Analytics was formed by a group of industry insiders who wanted to make a meaningful impact on the rising cost of healthcare. With this end in mind, SmartLight works for self-funded employers to reduce the wasteful spend in their healthcare plan through our proprietary data analysis. Our process works behind the scenes to save money without interrupting employee benefits or requiring employee behavior changes.