Clinic Manager

Multi-Specialty Physician Group | Downers Grove, Illinois

This position is with one of the largest and fastest-growing multi-specialty physician groups in the Chicagoland area. The organization is deeply rooted in the local market and is focused on delivering high-quality, patient-centered care across a rapidly expanding primary care network.

The Clinic Manager serves as the operational anchor for a high-volume primary care clinic in Downers Grove and is responsible for overall clinic performance across people, operations, service, and financial outcomes. Reporting to a Regional Operations Director, this role partners closely with physicians and clinical teams to ensure smooth day-to-day operations while positioning the clinic for significant near‑term growth.

This is a visible, hands‑on leadership role that requires a polished, confident operator who can build trust with physicians, lead staff effectively, and maintain calm, professional oversight in a fast‑paced environment. The Clinic Manager will be in the clinic daily and is expected to serve as a steady presence for both providers and staff as patient volumes increase and the clinic scales.

Responsibilities

• Own full operational performance of a high-volume primary care clinic across both fee‑for‑service and value‑based care models.
• Serve as the primary operational partner to physicians, fostering strong relationships and addressing concerns with professionalism, confidence, and sound judgment.
• Act as the on‑site leader and stabilizing presence for clinic staff, ensuring consistent execution and accountability.
• Lead, coach, and develop front desk, medical assistant, and administrative teams to support exceptional patient flow and service.
• Monitor clinic KPIs and dashboards, including visit volume, access, wait times, utilization, and patient experience metrics.
• Proactively identify operational challenges associated with growth and implement solutions to support increased scale and complexity.
• Ensure efficient patient flow from check‑in through check‑out in a high‑throughput environment.
• Address and resolve patient, staff, and physician issues calmly and professionally, escalating as appropriate.
• Partner with regional and centralized teams to implement new workflows, tools, and operational initiatives.
• Support hiring, scheduling, performance evaluations, and corrective actions as needed to support growth.
• Conduct regular clinic walk‑throughs to ensure a safe, compliant, and well‑run environment.
• Ensure adherence to regulatory, safety, and organizational standards.
• Play a key role in preparing the clinic to scale significantly, with the opportunity to support substantial growth over time.

Requirements

Education

• Bachelor’s degree required; degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

• 5+ years of experience in healthcare operations, medical clinic management, or a similarly regulated environment.
• Prior experience managing a busy, high-volume ambulatory clinic strongly preferred.
• Demonstrated success partnering directly with physicians and clinical teams.
• Proven ability to lead teams through growth, change, and increasing operational demands.
• Experience working with both fee‑for‑service and value‑based care models.
• Strong operational leadership with a high level of professionalism and executive presence.
• Ability to build credibility quickly with physicians and serve as a trusted on‑site partner.
• Calm, confident communicator who can de‑escalate issues and drive resolution.
• Data‑driven and comfortable using performance metrics to manage operations.
• Highly organized, adaptable, and resilient in a fast‑paced clinical environment.
• Service‑oriented mindset with a focus on patient experience and staff development.
• Proficiency with Microsoft Office and clinic management systems.