Clinic Manager

Multi-Specialty Physician Group | Downers Grove, Illinois This position is with one of the largest and fastest-growing multi-specialty physician groups in the Chicagoland area. The organization is deeply rooted in the local market and is focused on delivering high-quality, patient-centered care across a rapidly expanding primary care network. The Clinic Manager serves as the operational anchor for a high-volume primary care clinic in Downers Grove and is responsible for overall clinic performance across people, operations, service, and financial outcomes. Reporting to a Regional Operations Director, this role partners closely with physicians and clinical teams to ensure smooth day-to-day operations while positioning the clinic for significant near‑term growth. This is a visible, hands‑on leadership role that requires a polished, confident operator who can build trust with physicians, lead staff effectively, and maintain calm, professional oversight in a fast‑paced environment. The Clinic Manager will be in the clinic daily and is expected to serve as a steady presence for both providers and staff as patient volumes increase and the clinic scales. Responsibilities Own full operational performance of a high-volume primary care clinic across both fee‑for‑service and value‑based care models. Serve as the primary operational partner to physicians, fostering strong relationships and addressing concerns with professionalism, confidence, and sound judgment. Act as the on‑site leader and stabilizing presence for clinic staff, ensuring consistent execution and accountability. Lead, coach, and develop front desk, medical assistant, and administrative teams to support exceptional patient flow and service. Monitor clinic KPIs and dashboards, including visit volume, access, wait times, utilization, and patient experience metrics. Proactively identify operational challenges associated with growth and implement solutions to support increased scale and complexity. Ensure efficient patient flow from check‑in through check‑out in a high‑throughput environment. Address and resolve patient, staff, and physician issues calmly and professionally, escalating as appropriate. Partner with regional and centralized teams to implement new workflows, tools, and operational initiatives. Support hiring, scheduling, performance evaluations, and corrective actions as needed to support growth. Conduct regular clinic walk‑throughs to ensure a safe, compliant, and well‑run environment. Ensure adherence to regulatory, safety, and organizational standards. Play a key role in preparing the clinic to scale significantly, with the opportunity to support substantial growth over time. Requirements Education Bachelor’s degree required; degree in Healthcare Administration, Business Administration, or a related field preferred. Experience 5+ years of experience in healthcare operations, medical clinic management, or a similarly regulated environment. Prior experience managing a busy, high-volume ambulatory clinic strongly preferred. Demonstrated success partnering directly with physicians and clinical teams. Proven ability to lead teams through growth, change, and increasing operational demands. Experience working with both fee‑for‑service and value‑based care models. Strong operational leadership with a high level of professionalism and executive presence. Ability to build credibility quickly with physicians and serve as a trusted on‑site partner. Calm, confident communicator who can de‑escalate issues and drive resolution. Data‑driven and comfortable using performance metrics to manage operations. Highly organized, adaptable, and resilient in a fast‑paced clinical environment. Service‑oriented mindset with a focus on patient experience and staff development. Proficiency with Microsoft Office and clinic management systems. #J-18808-Ljbffr