SaaS AI Incident Response Tech Support Engineer Remote
Incident
incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with customers, gather feedback, and collaborate closely with engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr
- ...A leading AI Sales Assistant Company is seeking a Technical Support Engineer to join their remote team. This role is vital for ensuring users... ...from the platform. Key responsibilities include troubleshooting technical... ...Support experience in B2B SaaS and excellent...Remote work
- ...who want that level of responsibility. People who move fast,... ...Role The Technical Support Engineer is a customer-focused... ...excellence, and fluency with AI-powered tools and... ...during critical incidents. Create and maintain... ...technical support role in a SaaS environment. ~ U.S...Remote workMonday to FridayWeekend work
- ...infrastructure layer for real-time AI — the platform that... ...We are hiring an IT Support Engineer to own frontline IT... ...posture policies, and incident response needs (while keeping... ...and low-friction) SaaS Administration and Collaboration... ...in a fast-moving, remote-first environment...Remote workFlexible hours
$65k - $75k
...seeking a Technical Support Engineer with genuine... ...‑resolution rate, response quality, and documentation... .... This remote role is open to US... ...available tool—including AI—to reason through... ...documentation for each major incident suitable for... ...support, or SaaS support role where...Remote workPermanent employmentLocal areaShift work$85k - $110k
...Category: SVC - SW Tech Support Requisition... ...technology to help you engineer the solution that... ...ability. Key Responsibilities Advanced Technical... ...deployments, including remote troubleshooting... ...high‑severity incidents and ensure timely... ...Experience leveraging AI tools (e.g.,...Remote workFull timeWork at office$111k - $130k
...rely on Checkr for AI verification in... ...for a Senior IT Support Engineer for Checkr’s SanFrancisco... .... The responsibilities of this position... ...Francisco office; Incident & Problem Management... ...working in a heavily SaaS‑based environment... ...If this role is remote, we have listed...Remote workPermanent employmentWork at officeLocal areaRelocationFlexible hours- ...Tier 1 Support Engineer At ThetaRay, our purpose is to... ...We do this by putting AI at the core of both our... ...America (Mexico). Responsibilities: Support AI-... ...production phases including incidents and deployments... ...applications in customer-facing SaaS environments -...Remote workWorldwide
€30k - €36k per year
...IT Support Engineer (L2) We are looking for a proactive... ..., you will share responsibility for complex... ...Governance and SaaS administration. We... ...internal processes. Incident response:... ...At Fundraise Up, AI is a default tool... ...~ Co-working ~ Remote working We...Remote workWork at officeHome office- ...Customer Support Engineer At Oscilar, we're building... ...most advanced AI Risk Decisioning™... ...to take responsibility, move fast, and make... ...support critical incidents. Required Qualifications... ...roles within SaaS, fintech, or... ...fraud and risk. Remote-first, collaborative...Remote work
- ...Technical Support Engineer Nightfall is the AI-native, unified data loss prevention and... ...protects sensitive data across SaaS apps, GenAI tools, email,... ...before they become incidents, and end-users can be automatically... ...authentication, request/response errors, and data flow...Remote work
$110k - $150k
...Support Engineer Enterprise SaaS | ShipScience Remote (U.S.) | Reports to CTO | Full-time What this... ...to the CTO, you'll be responsible for monitoring platform... .... Assist with incident response and operational... ...ecommerce, analytics, and AI. Ready to Join Us?...Remote workFull timeFlexible hours- ...Ownership: We take responsibility end to end, from... ...more than a typical support role. You'll be... ...developer customers: engineers integrating our... ...day one. Bring AI into the workflow... ...voice in the post-incident debrief the next morning... ...at a B2B SaaS company somewhere...Remote workDay shift
$100k - $125k
...Technical Support Engineer Sinch is pioneering the way the... ...Sinch makes it easy. Our AI-infused Super Network,... ...(TSE) is primarily responsible for serving as a subject... ...support after-hours incidents as required Requirements... ...This is a remote opportunity, but candidates...Remote workFlexible hoursNight shift$105k - $110k
...Senior Technical Support Engineer Location: Remote — Canada ** We are only considering... ...ll lead escalations, run incident response, and serve as the... ...Product. We're building an AI-native support team — one... ...~5–7 years supporting SaaS products with a proven track...Remote workLocal areaShift work$71.6k - $94k
...Enterprise Support Engineer Genesys empowers... ...Genesys Cloud, the AI-powered... ...perks like larger tech companies, our... .... This role is responsible for monitoring,... ...and usage-based SaaS offerings. As... ...to investigate incidents, resolve production... ...Location Remote within Canada (...Remote work- ...B Principal Customer Tech Support Engineer I ! Axway is... ...Days Onsite Per Week Responsibilities As a B2B Principal... ..., and proactive incident response. Lead complex... .... Exposure to AI-assisted integration... ...protected characteristic. #LI-KJ1 #LI-RemoteRemote workWorldwideFlexible hours2 days per week
- ...Technical Support Engineer (Tier 3) Department:... ...Client Support Remote U.S. Designated... ...with our healthcare SaaS platform. You... ...clients. Key Responsibilities: Technical Integrity... ...Severity (Sev-1) incidents, ensuring minimal... ...healthcare tech landscape. Key...Remote workPermanent employmentFull timeLocal areaImmediate startFlexible hours
- ...Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote) Summary: As a... ...-scale analytics and AI. Key Responsibilities: Strategic Technical... ...MBR/QBR) to report on incident trends, root cause analysis... ...air-gapped or hybrid-SaaS challenges. Post-Live...Remote workLocal area
- ...Application Support Engineer SQL / SaaS (Remote - Mexico Only) At Varicent, we're not just transforming... ...variety of technologies and take responsibility for the creation of a positive... ...technical problems by troubleshooting incidents, including but not limited to...Remote workLocal areaImmediate startWork from homeWorldwideWeekend work
- MainframeMaster is seeking an Application Support Engineer in Tampa, Florida. The role involves supporting DTCC applications and... ...model, allowing for three days onsite and two days remote work. Responsibilities include monitoring production applications and supporting...Remote work
- ...enthusiastic member to join the Talent Success team. This remote position involves ensuring customers have a delightful experience... ...in web applications, with an understanding of modern SaaS applications and AI systems. This role requires substantial overlap with Pacific...Remote job
- ...role focused on ensuring a delightful experience for users. Responsibilities include investigating and debugging talent-reported... ...applications like React and Node, along with an understanding of AI systems. This remote role requires substantial overlap with Pacific Time work...Remote job
- ...Technical Support Engineer For Clinical Ai Product Line The Technical Support Engineer... ...teams to resolve incidents, maintain high service quality... ...Essential Duties And Responsibilities Serve as the primary... ...Working Environment Remote Physical Demands...Remote workLocal area
- ...their Talent Success team responsible for ensuring delightful... ...their platform. This remote role requires... ...have familiarity with AI systems. Strong communication... ...working closely with the engineering team. Ideal candidates... ...equivalent experience in the tech industry. #J-18808-...Remote job
- Mercor's Talent Success team is hiring a technical support specialist to ensure a delightful user... ...investigating issues, debugging across a modern AI and SaaS stack, and maintaining professional communication in a remote environment. Ideal candidates will have a background...Remote job
- ...Success team in Aurora, IL, is hiring for a role focused on supporting users with our platform's AI and SaaS applications. The position demands debugging skills, strong communication, and a background in tech, specifically in modern web applications like React and Node...Remote job
- ...seeking a Talent Success team member to help improve user experiences with our platform. This remote role requires knowledge of web applications and AI systems. Responsibilities include investigating user-reported issues, debugging, and creating documentation for...Remote job
- ...Support Engineer The Support Engineer sits at the intersection... ...relies heavily on AI tools to accelerate investigation... ...complexity. Key responsibilities include: Respond... ...includes: B2B SaaS experience preferred... ..., proptech, or HR tech What you'll get includes...Remote workFreelanceWork at officeWork from home
- ...Application Support Engineer Job Summary... ...Key Responsibilities: Provide... ...application-related incidents and service... ...supporting SaaS, cloud-based,... ...Location: Remote / Hybrid / On-... ...with HR Tech, ATS, CRM, Healthcare... ...Exposure to AI-powered...Remote workFull time
$90k - $125k
...Ketch is seeking a Technical Support Engineer for the East Coast to deliver quality technical support to its clients. This role requires strong... ...of experience in technical support roles, focusing on B2B SaaS environments. Ketch is committed to creating a diverse workforce...Remote work
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