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SaaS AI Incident Response Tech Support Engineer Remote

Incident

incident.io in New York seeks a Technical Support Engineer to provide exceptional customer support while addressing technical challenges. You will interact with customers, gather feedback, and collaborate closely with engineering teams to resolve issues. Ideal candidates have SaaS experience, strong coding and communication skills, and a knack for problem-solving. The role offers a competitive salary, remote working flexibility, and extensive benefits including market-leading medical insurance. #J-18808-Ljbffr

Vacancy posted 7 hours ago
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