Quality Manager

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Mercy Care is seeking a highly skilled and mission‑driven Manager of Quality and Compliance to ensure the delivery of safe, high‑quality patient care across our clinics and programs. This leadership role drives organizational excellence by directing quality improvement, patient safety, compliance, and risk management initiatives. The Manager serves as a strategic partner to clinical and administrative leaders, fostering a culture of accountability, service, and continual improvement aligned with Mercy Care’s mission to serve Atlanta’s most vulnerable populations.

What You Will Do

• Lead and manage an organization‑wide Quality Improvement (QI) Program , including development, maintenance, and annual evaluation of the written QI Plan.

• Develop and oversee a performance measurement work plan and reporting calendar to support timely data collection, aggregation, analysis, and reporting of key clinical and operational metrics.

• Facilitate and guide PDSA (Plan‑Do‑Study‑Act) cycles , supporting teams across the organization and communicating outcomes to leadership.

• Assist with clinical provider credentialing , partnering with the credentialing verification office, CMO, clinical directors, HR, and finance.

• Oversee the Corporate Compliance Program , including creation and annual evaluation of the corporate compliance plan and ensuring required elements are implemented.

• Direct the Risk Management Program , including policy development, incident reporting, incident investigations, and evaluation of claims or potential claims.

• Lead the Patient Safety Program , maintaining policies, investigating sentinel events and near misses, and participating in root cause analyses in collaboration with the Chief Medical Officer.

• Work collaboratively with IT and EPIC/EMR personnel to support data extraction, reporting, and optimization of EMR functionality for quality initiatives.

• Chair the Quality Council and serve as the primary liaison to the Board’s Quality Improvement Committee.

• Coordinate EMR data management and reporting for the Uniform Data System (UDS) annual submission.

• Supervise Quality Improvement Specialists, Population Health Analysts, Risk Management Specialists, and additional quality team members.

• Lead organizational readiness efforts for accreditation and compliance audits.

Minimum Qualifications

• Minimum 5- 7 years of experience in healthcare quality, in community health or comparable healthcare environment.

• Master’s degree in public health, Healthcare Administration, Business Administration in a related field preferred, or seven (7-10) years' experience working in a related health care field.

• Preferred 2-3 years in Quality Leadership role experience

• Preferred Certified Professional in Healthcare Quality(CPHQ)

• Demonstrated experience in quality improvement, performance measurement, risk management, and patient safety.

• Strong knowledge of CQI methodologies and data analytics.

• Proficiency in EPIC and Excel with the ability to generate and interpret reports.

• Strong leadership and staff management skills, including interviewing, hiring, coaching, and performance evaluation.

• Excellent written, verbal, facilitation, and organizational skills.

• Ability to work effectively with diverse populations and interdisciplinary teams.

• Familiarity with EMR systems and data management (clinical navigation, extraction, BPA, campaigns).

• Proven ability to manage complex problem-solving and influence decision-making.

• Exceptional organizational, communication, and analytical skills.

• Demonstrates superior written and verbal communication and presentation skills appropriate for audience comprehension. Well-developed communication skills, both written and oral, that may be used in either an on-site or virtual environment are required. Able to communicate effectively with individuals and groups representing diverse perspectives.

Position Highlights and Benefits:

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more!)

• Opportunity to get paid daily – through DailyPay

• Paid holidays and generous Paid Time Off (PTO)

• Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, AND MORE!

• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.

Ministry/Facility Information:

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran