Operations Assistant

Operations AssistantAn operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank's network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank's mission.Job Duties and Responsibilities:Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basisShip, maintain, and monitor WMS for issues with orders.Monitor returns, order overages and order shortages and report any discrepancies to the FB operations teamVerify invoices and driver logsProcess returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveriesPerform typing, data entry and other clerical duties for operations team as assignedAssist transportation managers in all clerical tasks on a needed basisMonitor security system and be the first line of response when the intercom is rungWork collaboratively with other staff members to accomplish goals and objectives of the operationAssign/adjust routes designated by the transportation managersValidate returns from the food sourcing routes and update the teams accordinglyCommunicate to the operations departments of route delays/changesEnd of day recap communicated to operations departmentPerform other duties as assigned (ie loading trucks, inventory management, etc)Qualifications:High School Diploma ad minimum of 1 year related work experienceProficiency in MS Office, WMS and Fleet Tracking systems.Accurate numerical data entry skills.Ability to work in fast paced work environment.Ability to operate electric pallet jacks and manual pump jacks.Positive attitude, team-oriented, and comfortable interacting with diverse individuals.Commitment to the mission and values of the Food Bank for New York CityCompensation for this role is $25/hrFeatured Benefits:Competitive Health Benefit Package (Medical, Dental & Vision)403(b) Retirement Plan with company matchGenerous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!)Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA)Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More)EAP, wellness and mental health resourcesPeople-First Culture:At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.