Service Support Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Support Specialist | Fremont Motors CASPER, WY, US Fremont Motors is looking for a Service Support Specialist to join our Service Department and help keep the entire operation moving. This is a hands-on, fast-paced role for someone who understands automotive service, knows how a busy shop should flow, and isn't afraid to jump in and solve problems. You'll work closely with Service Advisors, Technicians, Managers, and Fixed Operations leadership to improve shop efficiency, communication, repair order accuracy, customer service, and turnaround times. If you have Service Advisor, Service Writer, or dealership Fixed Operations experience and enjoy making things run better, we want to talk to you. WHAT YOU'LL DO Coordinate technician dispatching and daily workflow Monitor shop schedules and identify bottlenecks before they become problems Keep repair orders moving from opening to completion Make sure ROs are accurate, documented, and closed timely Help ensure warranty repairs meet manufacturer and dealership requirements Review technician write-ups and documentation for accuracy Manage internal vehicle reconditioning, UCIs, and PDIs to get vehicles inspection-ready and lot-ready faster Keep the service lot organized and ensure keys and vehicles are properly secured Support Customer Pay opportunities and help increase service department revenue Help maintain strong CSI/NPS and overall customer satisfaction Monitor department processes and hold the team accountable to established procedures Help control unnecessary expenses and policy adjustments Maintain accurate, audit-ready service records Identify problems, develop solutions, and help implement process improvements Maintain a safe, professional, and organized work environment WHAT WE'RE LOOKING FOR Previous Service Advisor, Service Writer, Dispatcher, or dealership Fixed Operations experience preferred Strong understanding of automotive service department operations Familiarity with a DMS, service scheduling systems, and warranty processes Excellent organization and attention to detail Strong communication and interpersonal skills Ability to prioritize and manage multiple moving parts in a fast-paced environment A problem solver who sees an issue and takes action Someone who can start projects, follow them through, and get results Professional attitude and appearance Valid driver's license and ability to meet company insurance requirements Ability to maintain confidentiality WHY FREMONT MOTORS? We're not just another dealership. Fremont Motors is Wyoming's largest auto group , and we've been family-owned and operated since 1938. We're growing, we're investing in our people, and we're looking for individuals who want to build a career—not just punch a clock. With Fremont, you'll have opportunities for: Career growth and advancement Training and professional development Competitive compensation Medical, dental and vision benefits 401(k) Paid time off and holidays A supportive, team-oriented work environment Opportunities to grow within a large, established automotive group READY TO MAKE A DIFFERENCE? If you're the person who walks into a busy service department and immediately starts thinking, "We could make this run better," this could be the opportunity for you. Bring your experience. Bring your ideas. Help us build a better service department. #J-18808-Ljbffr Fremont Motor Casper