Shift Leader

Job Description Job Description Job Purpose

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties and Responsibilities

Composure
· “Thinks on their feet" at all times regardless of internal or external pressures
· Informs franchise owner/manager to all problems or unusual matters of significance
· Assists team members at the POS with upselling, voiding, or refunding a transaction

Delegation
· Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
· Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks

Drive For Results
Sets the Speed of Service pace for the shift
Supports and adheres to operational standards at all times
Encourages team members on shift to meet/exceed goals and complete daily checklist tasks

Ethics and Values
Fulfills cash handling and inventory reporting responsibilities with honesty
Is trusted and relied upon with sensitive information from both their team and franchise owner/manager

Guest Focus
Is responsible for product quality and guest service experience
Greets and engages with the guest to provide a friendly experience
Ensures self and team demonstrates Serve To Inspire culture for the shift
Blends smoothies and smoothie bowls according to the recipe ticket for a consistent taste

Time Management
Shows up on time for work
Balances personal life without interference to their work schedule at Smoothie King
Talks through and delegates Daily Checklist tasks that need to be completed during the shift with team members

Self-Development
Is willing to take on new tasks outside of their role
Asks for feedback from franchise owner/manager

Experience Requirements
Guest Service experience in a restaurant or retail environment for 6 or more months
Essential Job Functions
Ability to lead both by example and direction in a fast paced environment
Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety
Ability to follow procedures and willingness to comply with dress code requirements
Ability to keep the store clean and follow food safety regulations
Ability to operate a blender and POS cashier system
Ability to move boxes, weighing up to 55 lbs throughout the store
Ability to position self to bend, reach and scoop through assigned shifts
Ability to be mobile in walk-in refrigerator/freezer with temperatures ranging from 40°ree; F to -10°ree; F