IT Field Technician

Saint Francis Community Services

BASIC PURPOSE OF THE JOB

St. Francis Ministries is seeking a highly motivated IT Field Technician to work in our hybrid work environment. Technicians are responsible for supporting the configuration, hardware/software support, of our clients, computer or computer-related equipment and components.

ESSENTIAL FUNCTIONS

Performs installation and configuration of new IT hardware including break-fix and new hardware
request as well as deployment of new facilities.
Performs decommissioning and removal of retired IT assets.
Utilizes asset management system to maintain accurate IT inventory and tracking.
Documents, tracks, and monitors issues and tasks using the IT ticketing system.
Works with third party vendors to address technical needs including cabling, carrier network connectivity, VoIP, and copier/printer services at new and existing locations.
Troubleshooting of computer workstation hardware including peripherals.
Technical understanding of software and operating systems.
Installs software, modifies settings, and replaces hardware as required to resolve the incident.
Resolves desktop and network issues to restore service.
Understands premise wiring/cabling best practices.
Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves
technical issues, ensures issues resolved, and documents installed configuration.
Makes updates to the knowledge base by creating documentation describing issues encountered,
their resolutions, and works on the development of processes and documentation to improve the
ability of the service desk to detect and resolve problems.
Call clients' vendors for warranty and troubleshooting issues.
Removal of viruses/malware

NON-ESSENTIAL FUNCTIONS

Other duties as assigned.

Will participate in a minimum of 40 hours in-service education per year.

MINIMUM REQUIREMENTS
- Must be 21 years of age.
- Must pass a drug screen and TB Skin Test.
- FBI Fingerprint Check.
- Submit to a Criminal History and DFPS History Check.
- Pass a Centralized Background Check through the Texas Health and Human Services Eligibility
- and any background checks deemed to be necessary.
- Must have valid driver's license and reliable transportation.
- Lifting requirements of 50 lbs.
- Associate's Degree or equivalent certificate.
- CompTIA A+ certification
- CompTIA Network + certification highly preferred
- CCNA highly preferred
- Must have a minimum or 2-5 years or combination of education and experience in IT roles such as
- helpdesk and field support, installation, termination, and testing of network cabling.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES
- Experience supporting PC Hardware and software in a client/server environment
- Advanced technical troubleshooting skills and experience
- Strong analytical skills
- Experience with various mobile devices (iOS, Android)
- Working knowledge of Microsoft Windows file sharing and permissions
- Working knowledge of Microsoft Active Directory and other server technologies
- Hardware experience with peripherals, scanners and mass storage devices
- Advanced knowledge of small and medium business LAN and WAN network technologies such as routers, firewalls, switches, wireless access points, VPN, NAS, etc.
- Expert knowledge of Microsoft Office Applications
- Experience documenting problem and resolution of support calls as well as maintaining a
- knowledge base of processes and procedures.
- Knowledge of telecom connectivity and low voltage cabling.
- Familiarity with network concepts including physical connectivity, wireless, and TCP/IP
- configuration
- Strong Customer Service Skills
- Excellent communication skills
- Detail oriented and highly organized
- Excellent critical thinking skills with attention to detail
- Working knowledge of business and data intelligence software

Apply

Vacancy posted 2 days ago

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