Real-Time WFM Analyst - Contact Center Optimizer

Orion180 Insurance Service

Orion180 Insurance Co in Melbourne, Florida, is seeking a Workforce Management Real-Time Analyst to join the Customer Experience Team. This role involves monitoring contact center performance, managing staffing requirements, and ensuring the team meets service goals. The ideal candidate will have previous call center experience, strong Excel skills, and the ability to analyze data effectively. This position offers competitive pay and benefits in a collaborative working environment. #J-18808-Ljbffr

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Vacancy posted 2 days ago

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