General Manager

Core Purpose To create loyal, lifelong fans and exercise practitioners. Position Purpose Develop a team that delivers exceptional customer experience and hits business objectives. Responsibilities Hiring, training, scheduling, and supervising staff members, including Assistant General Managers and Fitness Consultants. Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups. Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. Ensure high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses. Ensure compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being. Qualifications 2 years of sales management experience. 3–4 years of customer service experience. Prior experience or strong interest in the fitness industry. Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors. Excellent relationship building and influencing skills with people at all levels and functions. Strong detail orientation and systematic approach to problem‑solving, with good time‑management, organizational, and record‑keeping skills. Embraces our core values. Requirements Must successfully pass a background check. CPR certification required within 30 days of hire. Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public. Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports. Ability to bend routinely and repetitively to lift more than 40 lbs. Salary $65,000 – $70,000 USD per year. Benefits and Perks A highly energetic and collaborative team. A management team that cares about your professional development. Free membership for you and one family member. Discounted personal training and merchandise, including supplements. Employee referral program. Daily pay available – access your funds before payday. Competitive pay plus vacation, holiday, and sick pay. Group health, dental, vision, supplemental life, and employee assistance program. 401(k) with company matching. Personal education growth options with Sophia Learning. Benefits Eligibility Statement Based on eligibility of tenure and full‑time vs. part‑time employment. Equal Opportunity Employer EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. #J-18808-Ljbffr