Farmers Market Lead

Farmers Market Lead

Location: Dallas, TX

Reports To: Food & Beverage Manager

Status: Non-Exempt

Department: Social Enterprises / Operations

Overview of Role

The Farmers Market Lead is responsible for overseeing the day-to-day operation of the Bonton Farms Farmers Market while delivering an exceptional customer experience and supporting the organization's mission through retail excellence. This role serves as the primary on-site leader for market operations, ensuring products are accurately stocked, attractively merchandised, inventory is maintained, and customers receive knowledgeable, friendly service. The Farmers Market Lead supervises daily retail operations, supports team members, maintains merchandising standards, coordinates product replenishment, and helps drive sales while creating a welcoming environment for every guest. The ideal candidate is highly organized, customer-focused, dependable, and passionate about healthy food access, community engagement, and operational excellence.

Essential Duties & Responsibilities

Customer Experience

• Welcome every customer with a friendly, professional, and service-oriented attitude.
• Deliver exceptional customer service by assisting customers with product selection, answering questions, and educating guests about Bonton Farms' products and mission.
• Resolve customer concerns promptly and professionally to ensure a positive shopping experience.
• Promote a welcoming and inclusive environment that encourages repeat business and community engagement.

Market Operations

• Oversee the daily opening, operating, and closing procedures of the Farmers Market.
• Ensure products are properly stocked, rotated, priced, and merchandised throughout the day.
• Maintain clean, organized, and visually appealing retail displays.
• Monitor product quality and remove damaged or expired merchandise.
• Coordinate product replenishment with farm, kitchen, and preservatory teams as needed.

Inventory Management

• Assist with inventory counts and inventory reconciliation.
• Monitor inventory levels and communicate replenishment needs proactively.
• Follow First-In, First-Out (FIFO) inventory practices.
• Receive and organize incoming inventory accurately.

Sales & Cash Handling

• Operate the Point-of-Sale (POS) system accurately and efficiently.
• Process cash, credit card, and other customer transactions.
• Balance cash drawers and support daily sales reconciliation.
• Maintain accountability for cash handling procedures.

Team Leadership

• Provide day-to-day guidance and support to Farmers Market team members.
• Assist with onboarding and training new employees.
• Delegate daily operational tasks to ensure efficient workflow.
• Model professionalism, accountability, and exceptional customer service standards.
• Communicate operational updates, challenges, and opportunities with leadership.

Compliance & Safety

• Ensure compliance with food safety, sanitation, and health regulations.
• Maintain a clean, organized, and safe work environment.
• Report maintenance or safety concerns promptly.
• Follow all Bonton Farms policies, procedures, and operational standards.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of retail, grocery, farmers market, hospitality, or customer service experience.
• Previous supervisory or team lead experience preferred.
• Experience with inventory management and merchandising preferred.
• Experience operating POS systems and handling cash transactions.
• Strong interpersonal, communication, and customer service skills.
• Ability to work independently while leading a team in a fast-paced environment.

Knowledge, Skills & Abilities

• Exceptional customer service and relationship-building skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize competing responsibilities.
• Basic computer proficiency, including POS systems and Microsoft Office.
• Strong attention to detail and operational excellence.
• Positive attitude with a collaborative and solutions-oriented mindset.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently lift and carry up to 50 pounds.
• Ability to bend, kneel, stoop, and reach throughout the workday.
• Ability to work indoors and outdoors in varying weather conditions.

Work Schedule

• Must be available to work weekends, holidays, and occasional evenings based on business needs.
• Reliable attendance and punctuality are essential.

Why Bonton Farms

At Bonton Farms, every customer interaction is an opportunity to advance our mission of restoring lives, creating economic opportunity, and increasing access to healthy food. The Farmers Market Lead plays a critical role in ensuring every guest experiences outstanding service while supporting a thriving social enterprise that directly impacts the South Dallas community.

Additional Duties

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required. Employees are expected to perform other duties, projects, and responsibilities as assigned to support the ongoing needs and mission of Bonton Farms. Compensation: $18.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Mission

Transform lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm.

Vision

The change in Bonton becomes the change in the World.

Core Principal

Our values are bathed in our Christian faith, born out of a passion for people and guide how we put them into action.

What is Bonton?

For the last 200 years, racial injustice and systemic oppression prevented opportunities in Bonton, a community in South Dallas, that were a given elsewhere. People here experienced higher rates of diabetes, stroke and cancer, and 48% of residents lived in poverty. Residents have been denied access to the seven human essentials that are necessary to survive and thrive - health & wellness, economic stability, safe and affordable housing, transportation, a sense of belonging, education and access to fair credit. Today, the community is transforming, and healing is coming from within.

Who We Are

Bonton Farms is on a mission is to transform lives by disrupting systems of inequity, laying a foundation where health, wholeness, and opportunity are the norm for all people. While many nonprofits work to solve one issue, Bonton Farms focuses on place-based interventions to build community capacity for long-term change. As the ecosystem of community resources improves, the neighbors in Bonton use these resources to build successful, self-sufficient lives, ultimately interrupting the impact of decades of disenfranchisement. Bonton Farms' programs focus on the all of the seven human essentials that the community has been denied for so long. We invite you to come and join us in the transformation!