Customer Service Representative

Overview

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.

This pay for this position starts at $17.50/hour

This position is located at the Logan Branch: 896 1/2 N Main St Logan UT 84321

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

Monday TuesdayThursday Friday 7:30AM-6:00PM
OR
Monday - Friday 7:30AM - 4:00PM

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors

• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions vehicle features and other services

• May sell optional protection products upgrades fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old

Required Experience:

Unclear Seniority