Manager

Are you a hospitality pro ready to take the next step in your career? St. Roch Market is more than a food hall—it’s a historic New Orleans landmark and a launchpad for the city’s next great culinary entrepreneurs. We are looking for an Operations Manager who can balance the art of high‑energy hospitality with the discipline of commercial property management. This is a "boots-on-the-ground" leadership role. You will be the engine that keeps our ecosystem running, serving as both a Direct Operator for our internal service staff and a Guardian of Standards for our community of independent food vendors. The Two Hats You’ll Wear: 1. The Hospitality Pro (Internal Operations) You will take full ownership of the Market’s internal programs. You aren't just watching the floor; you’re the one making sure the vibe is right and the service is sharp. The Friendly Face: You are a constant presence on the floor, engaging with guests, and handling feedback. Directing the Work: You serve as the "coach" on the floor, directing our service and bar staff to ensure they are productive, professional, and hitting their marks during peak hours. Smart Efficiency: You help keep the business healthy by making real-time decisions, adjusting staffing levels based on the crowd and keeping a sharp eye on inventory and waste. 2. The Standards Guardian (Vendor & Property Management) You ensure the Market remains a clean, safe, and world‑class destination by managing our community of independent vendor stalls and the building itself. Accountability: You are comfortable having firm, professional conversations regarding cleanliness, and operational hours. You enforce the rules because you understand they protect the reputation of the entire Market. Facility Oversight: You are the point person for the building’s upkeep. You’ll coordinate essential tasks like grease trap scheduling, pest control, and calling in contractors for HVAC or plumbing repairs. Onboarding: You help get new culinary entrepreneurs off the ground. Who You Are: A Natural Leader: You enjoy directing a team and have hospitality at heart to keep guests happy and staff motivated. A High-Standard Professional: You believe details matter. You aren't afraid to tell a vendor to clean their station or a staff member to pick up the pace. Agile & Calm: You can switch effortlessly from chatting with a regular at the bar to troubleshooting a maintenance issue with a repair technician without losing your cool. Local Sense: You understand what St. Roch Market means to New Orleans. Requirements: 2-3+ years of management experience in hospitality (Bar, Restaurant, or Multi-unit F&B). Exceptional Communication: You can lead a team and manage vendor relationships with professional clarity. Tech Literacy: Proficiency with Square POS. Availability: Ability to work a flexible schedule, including weekends and holidays (we are closed on Thanksgiving and Christmas). Benefits: Starting Pay: $17.00/hr Paid Time Off (PTO) Health Insurance Stipends/Options Free Meals & Shift Drinks Growth Opportunity: Gain experience in property management and culinary entrepreneurship. To Apply: Please submit your resume and a brief note describing a time you had to lead a service team through a high-pressure shift or a time you had to enforce a rule with a staff member. St. Roch Market stands as a testament to New Orleans' vibrant culinary heritage, seamlessly blending the old with the new. Our revitalized hall is a mosaic of local food artisans, each passionate about sharing their craft and story. Dive into an exploration of diverse and delectable cuisines. #J-18808-Ljbffr St. Roch Market