Clinical Team Coordinator/MA

Northern Light Home Care and Hospice |US:ME:South Portland or Hybrid | Medical Assistant | Full Time Description Northern Light Home Care and Hospice Department: Patient Access Management Position is located: Northern Light Home Care & Hospice So Portland Work Type: Full Time Summary : The Clinical Team Coordinator acts as central point of contact for all patients and clinical staff to sustain efficient team operations and facilitate top of license work by clinical staff. The incumbent coordinates meetings and employee activities as directed and acts as a resource in facilitating the supply management process. The Clinical Team Coordinator is responsible for the coordination of initial patient care assignments, assisting with ongoing scheduling, and addressing patient concerns/needs for the team. The incumbent provides general clerical support as directed. Applies clinical knowledge to triage patient symptoms and provides education telephonically. The incumbent utilizes critical thinking, clinical skills, and problem-solving skills to promote continuous quality improvement in the area of supporting the patient care experience. Responsibilities Triages phone calls and processes physician orders as appropriate for the level of current licensure/certification Consistently uses electronic health record (EHR) and electronic resources to communicate with internal and external customers Assigns patient visits and updates staff schedules in the EHR as necessary to support patient care needs Obtains referrals from central intake and assigns clinical team member to patient based on geographical region and clinician availability, utilizing clinical knowledge to support clinical team needs Collaborates with department leadership to prioritize visits that are unassigned due to staff absences and fluctuations in patient volumes, and subsequently collaborates with clinical staff regarding work assignments, when changes are required Generates and distributes team reports as directed Other Duties as assigned Other Information Ability to multi-task in a fast-paced environment, utilizing electronic resources If assigned to a Hospice clinical team, assists in obtaining authorized DME/supplies for Hospice patients as requested, verifies de-authorization of Hospice medical supplies/equipment and pharmaceuticals completed upon patient discharge Valid driver's license with reliable transportation and agency required auto liability insurance. Must be able to drive within assigned region as directed. Statewide travel may be required occasionally. BLS for Healthcare Providers certification is required to be obtained prior to independent visits. Competencies and Skills 2+ years of relative work experience required. Basic Life Support Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively. Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit. Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level. Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully. Human Capital, Supply Chain and Financial Software. Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it. Word processing, spreadsheets, data entry, database experience and other computer related skills. MS Teams Multi-line phone, scanner, photocopier, fax, and internet. Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable. Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration. Zoom Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan. Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of belonging, empowerment, and cooperation. Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved. Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others. Credentials Required Driver's License Education Required High School Diploma/General Educational Development (GED) Working Conditions Potential exposure to abusive and/or aggressive people. Work with computers, typing, reading or writing. Prolonged periods of sitting. Lifting, moving and loading 20 to 30 pounds. Work beyond the regularly scheduled hours. Lifting, moving and loading less than 20 pounds. Potential exposure to diseases or infections. Potential exposure to hazardous materials. Equal Opportunity Employment We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sex, sexual orientation, gender identity, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. #J-18808-Ljbffr Northern Light Health