Store Associate

Job Description

Job Description

Community Action of Orleans & Genesee, Inc.

Position Description

Job Title: Store Associate-Part-Time
Department: Main Street Thrift, Gifts, and More Store
Reports To: Community Development and ROMA Manager
Supervises: N/A
Pay Grade: $16.00 hour
FLSA Status: Non-Exempt
Location: 131 South Main Street Albion, NY 14411
Work Hours: Mon-Tues 10:00AM-4:00PM, Thur-Fri 10:30AM-5:30PM

Status: Part-Time (hours vary)

I. Purpose and Summary of Responsibilities

The Store Associate is responsible for providing excellent customer service, assisting with sales, and maintaining the cleanliness, organization, and presentation of sales floor merchandise.

II. Essential Responsibilities

Retail Sales Floor Duties:

Maintain retail floor merchandise in clean and organized condition.

Stay updated on store sales, promotions, and operational procedures.

Keep retail floor displays clean, neat, and in good condition.

Provide exceptional customer service at all times.

Prioritize safety for both staff and customers.

Operate the cash register and handle transactions accurately.

Open and close the store following established procedures.

Demonstrate and maintain professional behavior, conversation, appearance, and work ethics.

Follow all store and Community Action policies and protocols.

Handle incoming donations per established procedures.

Maintain confidentiality in accordance with agency policies.

Learn and remain knowledgeable about Community Action services.

Additional Duties:

Perform general store cleaning as needed.

Process merchandise and clothing donations as instructed.

Complete other duties as assigned.

III. Marginal Responsibilities

Participate in trainings and meetings as directed by the Director.

Collaborate with other programs and staff within Community Action.

Serve as backup for other staff when needed.

IV. Relationships

A. Internal

Interactions: Community Action staff, customers, phone, and email communications.

Supervision Received:

Frequent ? 15%

Several times daily ? 50%

Occasional ? 20%

Limited supervision ? 10%

Minimal ? 5%

None ? 0%

B. External

Promote awareness of Community Action of Orleans & Genesee, Inc. and its programs and services to the community.

V. Work Environment

Fast-paced and flexible retail environment.

Work involves frequent interaction with a variety of people and changing priorities.

Moderate background noise from phones, washer/dryer, customers, and office equipment.

Noise from Main Street traffic is frequent due to store location.

VI. Physical Demands

Activity

Approximate % of Time

Details

Sitting

1%

Minimal sitting required

Standing

27%

While assisting customers or managing sales floor

Lifting

10%

Up to 30 lbs.

Driving

2%

For errands or related tasks

Bending

15%

Stocking and retrieving merchandise

Walking

45%

Moving between retail areas and storage

Must be able to concentrate in an environment with constant activity and successfully multi-task. This is both a retail business and a training facility for developing hard and soft employment skills. Professional behavior and work ethics are required at all times.

VII. Qualifications

Preferred (not mandatory):

Valid driver?s license with an acceptable driving record and insurance coverage as per agency policies.

Access to a personal vehicle.

Required Skills and Abilities:

Self-directed, responsible, organized, and able to multi-task.

Strong attention to detail and accuracy.

Excellent verbal and written communication skills.

Ability to effectively communicate via phone.

Ability to work well as part of a team under supervision and follow directives.

Commitment to professional work ethics and a positive, stable work environment.

Strong conflict resolution skills and ability to remain calm under stress.

Retail experience is a plus.

VIII. Acknowledgement

I have read, understand, and agree to comply with this position description as well as all Community Action of Orleans & Genesee, Inc. Personnel Policies and Procedures outlined in the Employee Handbook. I understand that employment with Community Action of Orleans & Genesee, Inc. is at-will and may be terminated by either party at any time, for any reason.