Lead Host

A Senior Host is the first and last point of contact with guests at a restaurant and is responsible for greeting seating and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Senior Host diligently and efficiently manages seating in Eatalys restaurants. Reports to the Restaurant Floor Manager.

• Train all new host hires including floor plan/table numbers OpenTable features (timeline booking reservations) guest interactions and hospitality standards.
• Allocate time to check voicemails and return calls to confirm reservations; forward event inquiries to the Events Team and escalate guest recovery issues to management as needed.
• Assist with responding to Guest Relations emails.
• Maintain menu inventory to reduce paper waste; print menus as needed.
• Support the overall appearance of the restaurant by ensuring details are maintained (e.g. flowers on tables candles lit pillows fluffed and arranged feminine hygiene baskets in restrooms stocked etc.).
• Assist management with checking in private events and ensuring spaces are properly allocated and arranged.
• Share important reservation details with management each shift (e.g. birthdays anniversaries VIPs) to ensure proper guest recognition.
• Prepare and organize Tanti Auguri cards for birthdays and anniversaries placing them on the appropriate tables to add a personalized touch of hospitality.
• Act as liaison between management and the host team by communicating updates expectations and feedback both ways.
• Oversees the general functioning of the dining room during meal service relaying information to managers and service personnel
• Maintains an accurate fair and up-to-date waitlist and seating chart using a computerized system
• Takes and manages reservations in restaurants that allow reservations
• Balances the guest flow among the service stations taking into account requests for a particular table or server depending on availability
• Informs guests when tables are ready escorts them to table provides menus and introduces the server
• Assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency
• Performs other duties as required or assigned

Job Requirements

• Availability to work onsite with a flexible schedule
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting

Qualifications :

• 1 year of experience in a high-volume restaurant
• Basic computer skills
• Excellent communication skills
• High school diploma or equivalent preferred

Additional Information :

Benefits and Perks

• Medical Dental Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Remote Work :

No

Employment Type :

Full-time