Retail Assistant, San Clemente, California

Job Description

Job Description

Love bikes? Love helping people? Want to be part of something new?

BikesOnline is opening its first permanent retail showroom in San Clemente, and we're looking for an enthusiastic Retail Assistant to help bring it to life.

What You'll Do

As this is a new showroom, the Retail Assistant will help shape and embed the in-store customer experience, stock and merchandising standards, and daily operating routines, working closely with the Sales Supervisor to get it right. With a dedicated mechanic on-site to handle technical assembly, this role focuses heavily on bringing an infectious energy to the showroom floor, generating sales, driving foot traffic, and maximizing downtime via outbound digital and phone outreach. Reporting to the Sales Supervisor, responsibilities will include but are not limited to:

Showroom Sales & Customer Experience

• In-Store Selling & Hospitality: Greet and engage walk-in customers with a warm, high-hospitality approach. Deliver an enrolling, delightful demo experience that naturally drives add-on sales, repeat business, and referrals.
• Community & Brand Advocacy: Act as a community builder. Cultivate a tone and attitude that makes customers feel genuinely welcomed, leveraging those positive interactions to generate online product reviews and word-of-mouth marketing to grow our Southern California rider community.
• Product Knowledge: Confidently explain bike specifications, features, and comparisons across the range to help customers make informed decisions.
• Upselling: Recommend and sell relevant parts and accessories alongside bike purchases to increase basket value.
• Customer Service: Provide the same quality of service and follow-up expected of BikesOnline's online sales channels, in person.
• Bike Fit Support (where applicable): Assist customers with basic bike fit guidance and adjustments during demos, referring more complex fit needs to a qualified specialist.

Downtime Engagement & Outbound Sales
When the showroom floor is set up and there are no physical visitors, this role pivots to active phone and email outreach to drive pipeline sales and facilitate website checkouts. 

• Abandoned Cart Recovery: Reach out to Southern California-based customers who abandoned their online carts, inviting them into the San Clemente showroom for an in-person test ride.
• Repeat Business Outreach: Conduct outbound sales calls to past customers located near Southern California to drive repeat purchases and engagement.
• Click & Pick Coordination: Contact customers who place a "Click and Pick" order to arrange their showroom pickup schedule.
• Fit Expert Consultations: Call customers who scheduled a specialized "Fit Expert" session to help them select the right model. In cases where their desired bike is unavailable for a local demo in San Clemente, walk them through our 30-day in-home fitting process, ensuring they understand how to conduct the fitting before the bike is shipped.

Showroom Operations & Launch Support

• Showroom Setup & Presentation: Support the setup, layout, and ongoing presentation of the showroom floor to a high visual merchandising standard.
• Operating Procedures: Help establish and refine day-to-day showroom routines — opening/closing procedures, stock handling, and customer flow — as one of the first team members in a brand-new space.
• Point of Sale: Process in-store sales transactions accurately, including payments, exchanges, and returns.
• Inventory Management: Monitor showroom floor stock, coordinate replenishment with the warehouse and category teams, and help maintain accurate stock records.
• Showroom Upkeep: Maintain the showroom to a clean, safe, and presentable standard at all times.

Collaboration & Reporting

• Sales Reporting: Provide regular feedback and updates on showroom performance, customer trends, and stock needs.
• Team Coordination: Work with the wider Sales team, including Philippines-based Sales Agents, to ensure a consistent customer experience across online and in-store channels.
• Cross-Functional Support: Liaise with the Warranty and Customer Service teams on any in-store product or service issues raised by customers.
• Continuous Improvement: Contribute ideas and feedback to help shape showroom processes as the space and role evolve.
• Undertake other ad hoc tasks as required by the Sales Supervisor.

About you

You'll be someone who:

• Has a genuine passion for cycling and enjoys talking bikes.
• Loves helping people and creating memorable customer experiences.
• Has retail sales or customer-facing hospitality experience.
• Builds rapport quickly and communicates confidently.
• Enjoys working towards sales goals.
• Is organised, proactive and takes ownership.
• Is comfortable balancing in-store customers with phone and email follow-up.
• Wants to be part of building something new.

Previous experience in the bicycle industry is highly regarded but not essential. If you're passionate about bikes and eager to learn, we'd love to hear from you.

Schedule

Full-time | 40 hours per week

You'll work five days per week, including both Saturday and Sunday, with the remaining three shifts rostered across weekdays. Flexibility with weekday scheduling, with a preference for Wednesdays.

Compensation

• $23.00/hour – Monday to Friday
• $25.50/hour – Saturday and Sunday

What We Believe In

Our company values are integral to our culture and success. We expect that you embrace our core values, with behaviors and actions that:

• Delight the Customer
• Focus on the Process
• Take responsibility
• Learn Grow and Develop
• One Team Together

Why You’ll Love Working Here

When you embark on your journey with BikesOnline, you’re not only joining a close-knit community, but contributing to a dynamic and rapidly expanding industry - sparking newfound creativity and innovation.

We both welcome and value employee perspectives, as inclusivity and collective contribution are the foundations of our culture.

If you’re passionate about bikes, that’s amazing! However, if not, our wealth of knowledge will allow you to absorb new skills.

From personal development to career opportunities - we invest in our people and culture, providing a safe, trustworthy, and flexible work environment.

We encourage you to be inquisitive, be yourself, and join the BikesOnline family!

How To Apply?

If this sounds like you, there’s no better time to join a team already full of awesome humans. Please include a cover letter outlining your interest in BikeOnline and a resume with your application.

We will be in touch with you soon after you submit your application, as long as you have:

• Submitted a resume and cover letter.
• Working rights in the United States.

• Strong bicycle knowledge — comfortable discussing bike types, components, parts, and accessories with customers.
• Proven experience in a retail sales role OR a strong background in customer-facing hospitality (e.g., premium restaurants, hotels, entertainment, high-end hospitality environments) where skills seamlessly transfer to a relationship-driven sales model.
  

BikesOnline is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.