Front Desk Associate

Front Desk AssociateLove dogs, sales, and fast-paced environments? At Scenthound, we're focused on dog wellness—not just grooming. We help dogs stay clean, healthy, and happy through routine hygiene services and memberships. We're looking for a driven, energetic team member to join our front-of-house team as a Front Desk Associate. This is not a typical front desk position. This is a highly active, sales-driven role for someone who thrives in a fast-paced environment, enjoys building relationships, and loves hitting goals. Our team members are constantly moving, multitasking, problem-solving, and helping drive business performance.Why Join Scenthound?Competitive hourly pay + tipsAverage total earnings of $14–19/hourMerit-based pay increasesPaid vacationComplimentary membership for your dogClear growth path into Assistant Manager and Manager rolesCross-training and leadership development opportunitiesWhat You'll Do As a Sales & Customer Experience Specialist, you'll help drive both customer satisfaction and business performance. Responsibilities include:Drive membership sales through customer education and relationship buildingAchieve key performance goals including membership conversion, rebooking, average ticket, and retail salesRecommend service upgrades, add-ons, and retail productsBuild and follow up with sales leadsAnswer phones, schedule appointments, and manage customer accountsResolve customer concerns and create positive client experiencesRetain memberships and strengthen customer loyaltySupport daily operations and keep the front area clean and organizedCross-train in multiple areas to support team needs and business growthWhat We're Looking For We're looking for someone who is:Goal-oriented and motivated by performanceConfident in sales and comfortable making recommendationsEnergized by a fast-paced environmentStrong at multitasking and staying organized under pressureFriendly, outgoing, and excellent with customersAccountable and KPI-drivenComfortable giving and receiving feedbackPassionate about dogs and dog wellnessExperience PreferredSales experience strongly preferredCustomer service experience (retail, restaurant, hospitality, or similar)Comfortable using technology and computer systemsReliable transportation requiredPhysical & Role ExpectationsAbility to stay active and on your feet throughout shiftsComfortable moving quickly in a busy environmentWillingness to work as part of a highly collaborative teamAbility to adapt and shift priorities throughout the dayThis is an excellent opportunity for someone who wants more than a traditional customer service role and is excited about growth, leadership, and performance. Compensation: $14.00 - $19.00 per hour