System Support Specialist I

Job TitleIT System Support SpecialistJob DescriptionThe IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.ResponsibilitiesProvide first and second level technical support for desktops, laptops, printers, mobile devices, and peripheralsInstall, configure, and maintain operating systems, software applications, and hardwareDiagnose and resolve hardware, software, and network connectivity issuesManage user accounts, permissions, and access rights (Active Directory, email systems, etc.)Monitor system performance and respond to alerts or outagesMaintain IT asset inventory and documentation of configurations and proceduresSupport onboarding/offboarding of employees, including equipment setup and account provisioningAssist with data backups, disaster recovery procedures, and security patchingEscalate complex issues to senior IT staff or vendors as neededLog and track support tickets through a help desk system, ensuring timely resolutionProvide basic training and guidance to staff on IT systems and best practicesNothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.QualificationsAssociate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)1-3 years experience in IT support, help desk, or system administrationWorking knowledge of Windows/Mac operating systems, Microsoft Office 365, and networking fundamentals (TCP/IP, DNS, DHCP)Experience with Active Directory, VPNs, and remote support toolsStrong troubleshooting and problem-solving skillsExcellent communication skills and customer service orientationAbility to prioritize and manage multiple support requestsCertifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop AdministratorExperience with ticketing systemsFamiliarity with cloud platforms (Azure, AWS) or virtualization (VMware, Hyper-V)Primarily office-based with occasional on-site visits to other locationsMay require after-hours availability for system maintenance or emergency supportAbout the TeamWhy you'll love working here: At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed—guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment—along with competitive salaries and comprehensive benefits programs. What we value:INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.Job InfoJob Identification 8976Job Schedule Full timeDisplay Work Location Tumi DISTRIBUTIONPay Frequency WeeklyCompensation Currency US DollarLocations Vidalia, GA, United States (On-site)