Associate, Investor Relations

Job Description

Job Description

Description:

TerraCycle Overview 

TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of- their-kind platforms in recycling, recycled materials, and reuse. 

We recycle over 400 hard-to-recycle waste streams, including coffee pods, cigarette butts, PPE, and more, keeping billions of products and packages out of landfills and incinerators. We’ve built a scalable, global business by recycling waste others won’t into valuable raw materials, and have been profitable for 10+ years.

Since 2020, the US company has grown by over 93% and has expanded its capabilities through strategic acquisitions in the commercial recycling industry. Today, TerraCycle operates across 18 countries, working with leading brands, retailers, businesses, and other stakeholders to deliver practical solutions to eliminate waste.

Job Overview

We are seeking an entrepreneurial and results-driven Investor Relations Associate to join our team. This position will manage day-to-day communications with prospective investors in our active capital raise (invest.terracycle.com), while also supporting communications with current investors. 

The primary mission will be to proactively engage prospective investors, answer their questions, remove friction from the investment process, and help them confidently complete their investments.  The Investor Relations Associate is expected to deliver an exceptional, high-touch service experience that encourages existing investors to reinvest, and to drive a positive experience for current and prospective investors. 

This is a highly visible, measurable position where clear communication skills, persistence, judgment, and follow-through directly impact the success of our business.  The position involves a high volume of daily investor outreach and relies on the strengths below for success: 

• Exceptional communicator: Demonstrates professional communication on the phone and possess sharp, professional, and persuasive writing skills for email correspondence.
• Resilient: Maintains confidence during  high volume of outreach calls each day and does not become discouraged when prospective investors are difficult to reach.
• Relationship builder: Builds rapport easily  and handles investor inquiries with high emotional intelligence and diplomacy.
• Achievement-driven: Thrives when working toward clear goals and takes pride in seeing efforts translate into measurable business results.
• Accountability: Excels in an environment where efforts are tracked and measured against an outcome, using metrics and KPIs as a tool for personal and team growth.
• Highly organized: Manage follow-ups carefully, document work consistently, and do not let opportunities fall through the cracks. Following up is second nature, and attention to detail is high.

Primary Responsibilities

• Conduct high-volume, professional phone calls and send tailored emails to prospective investors.
• Build rapport with investors to answer any questions they may have and guide them through the investment process.
• Consistently and persistently follow up with prospective investors while maintaining a professional, helpful, and investor-first experience.
• Identify and resolve friction points for prospective investors, working directly with company leadership to evolve our offering. 
• Meticulously document all interactions, follow-ups, and investor statuses within our CRM. 
• Offer suggestions to test and improve investor messaging, outreach strategies, call scripts, email campaigns, and the overall investor journey using creativity and data.
• Success in this role will be directly measured against key performance indicators (KPIs) such as conversion rates, reinvestment rates, and response times.

Desired Qualifications

• Bachelor’s degree or equivalent experience. Recent graduates are encouraged to apply. Business, Finance, Communications, and related fields are desired, but not required.
• Strong verbal and written communication skills
• Strong organizational, time-management, and follow-up skills
• Demonstrated achievement in entrepreneurship, leadership, sales, customer services, or a related field
• Ability to learn investment structures, financial terminology, customer relations management software, and investor pipeline management
• Ability to work effectively and independently while collaborating closely with a broader fundraising and leadership team

Compensation

• Medical, Dental, Vision, Life, AD&D insurance available after 30 days
• 401(k) plan with company match available after 30 days
• 22 PTO + 2 VTO + 9 paid holidays per year
• Hybrid work schedule
• Year-round Flex Fridays
• Catered vegetarian lunch available in the office M-F
• Casual office environment

TerraCycle is an Equal Opportunity Employer and is committed to Diversity, Equality and Inclusion.  

Note: International candidates must be eligible to work in their country of employment.  At this time TerraCycle does not provide for visa sponsorships.

Job description is not all inclusive. TerraCycle reserves the right to amend this job description at any time.