Quality Assurance Specialist - Complaint Handling

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Quality Assurance Specialist - Complaint Handling

Contract: North Chicago, Illinois, US

Salary Range: 20.00 - 24.00 | Per Hour

Job Code: 369131

End Date: 2026-06-03
Days Left: 0 days, 3 hours left

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To Discuss more about this job opportunity, please reach out to Deepak Arya LinkedIn URL email your updated resume at Email View email address on click.appcast.io . Thank you!

Pay Range: $20 to $25 an hour

Client Industry: Pharmaceutical

Job Mode: Onsite

Contract Duration: 06 Months (Possibilities of Extension)

Job Summary:
The Quality Assurance Specialist is responsible for supporting product quality through complaint investigation, laboratory testing, and documentation in a regulated environment. This role focuses on identifying product issues, analyzing test results, and ensuring compliance with quality and regulatory standards. The individual will contribute to maintaining high quality processes while supporting continuous improvement initiatives. The position requires strong analytical thinking, attention to detail, and the ability to work independently. This role plays a critical part in ensuring product safety and reliability.

Key Responsibilities:

• Perform product complaint documentation, investigation, and review of non medical complaint content.
• Conduct laboratory testing and analyze results for routine to moderate complexity products.
• Ensure all documentation meets Good Documentation Practices and regulatory standards including GMP and GLP.
• Initiate and support investigation records and exception documentation as per procedures.
• Review and approve investigation results under guidance from senior team members.
• Troubleshoot laboratory instruments and resolve technical issues during testing.
• Maintain laboratory safety, compliance, and training requirements.
• Support process improvements and contribute to overall team objectives.

Required Qualifications:

• Bachelor degree in Science Engineering or related field.
• Hands on laboratory experience with product testing.
• Knowledge of GMP GLP GxP and Good Documentation Practices.
• Strong analytical and critical thinking skills.
• Effective written and verbal communication skills.
• Ability to manage multiple tasks and prioritize work independently.

Preferred Qualifications:

• Experience in medical device or regulated industry environment.
• Familiarity with quality management systems and complaint handling systems.
• Experience supporting audits or regulatory inspections.
• Exposure to process improvement initiatives.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401 k retirement plan, life insurance, long term disability insurance, short term disability insurance, paid parking public transportation, paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually AS Applicable

Job Requirement

• Quality Assurance
• Laboratory Testing
• GMP
• GLP
• GxP
• Complaint Investigation
• Technical Documentation

Reach Out to a Recruiter

• Recruiter
• Email
• Phone
• Deepak Arya
• View email address on click.appcast.io

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