Content Developer
STI
Responsibilities:
- Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
- Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
- Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
- Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
- Ensures training environments and data are ready prior to training classes.
- Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
- Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
- Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
- Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
- Provides an engaging, interactive, and positive learning experience to learners.
- Maintains professionalism and order within the classroom to complete course objectives.
- Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
- Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
- Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
- Reviews and updates training materials and documentation.
- Produces effective training content suitable to course audience. Publishes course materials as needed.
- Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
- Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Vacancy posted 3 days ago
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