Back-End Python Engineer

Role Description

This role focuses on building and maintaining scalable, secure backend systems using Python and cloud technologies. The candidate will design RESTful APIs and microservices, integrate third-party solutions like Pindrop, and develop high-performance applications on AWS. The role involves working extensively with cloud services (Lambda, S3, DynamoDB), implementing CI/CD pipelines, ensuring system observability, and contributing to infrastructure automation. Additionally, the candidate will support contact center transformation initiatives, including integrations with Amazon Connect, while collaborating across teams to deliver reliable and efficient solutions.

Responsibilities

• Design, develop, and maintain RESTful APIs and microservices using Python.
• Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage.
• Architect secure, scalable, and high-performance backend applications.
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist in migration projects from legacy contact center platforms to Amazon Connect.
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs.

Qualifications

• 6+ years of experience in backend development and cloud-based application engineering.
• 5+ years of experience with Python.
• Extensive experience with AWS services including EC2, Lambda, S3, IAM, RDS, DynamoDB, and VPC.
• Experience with AWS SDKs, reporting, analytics, and troubleshooting.
• Deep experience designing and implementing RESTful APIs and microservices.
• Hands-on experience with SQL and NoSQL databases.
• Strong understanding of authentication, authorization, and security best practices.
• Proficiency in CI/CD pipeline setup and maintenance.
• Experience with CloudFormation and Terraform for infrastructure as code.
• Understanding of networking and cloud security best practices.

Requirements

• Experience with Amazon Connect integrations, including API usage, contact flow design, routing, queues, and call-flow troubleshooting.
• Hands-on experience with Pindrop integrations including risk scoring, authentication workflows, and troubleshooting.
• Knowledge of telephony concepts and SIP trunking.
• Experience or knowledge of using AI and LLM models.
• Basic understanding of React, Angular, or Vue.js frameworks.
• Understanding of responsive UI/UX design principles.

Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.