Delivery Supervisor

Role Description

As a Delivery Supervisor, you will lead a team of associates to achieve operational excellence while ensuring high-quality service delivery. In this role, you’ll partner closely with internal leadership and external clients to drive performance, resolve challenges, and continuously improve processes. This is an opportunity to make a meaningful impact by enhancing efficiency, supporting team success, and delivering results in a fast-paced environment.

• Lead and oversee the daily operations of a team handling complex business, technical support, and production functions.
• Supervise, coach, and develop a team of 20+ employees, providing ongoing feedback, performance monitoring, and support.
• Conduct quality assurance reviews and evaluate agent performance to ensure service standards are met.
• Manage all aspects of the employee lifecycle, including hiring, performance management, and terminations.
• Analyze escalations, identify trends, and implement solutions to prevent recurring issues.
• Collaborate closely with the Commonwealth of Kentucky to resolve operational challenges and deliver results.
• Use multi-tasking to assist with issue resolution and ensure communication with the Commonwealth of Kentucky.
• Drive team performance across key metrics including quality, productivity, and efficiency, while fostering a positive and engaged team environment.
• Identify opportunities to improve processes and enhance operational effectiveness.
• Work independently within established procedures while applying sound judgment to solve problems.
• Ensure team goals are achieved through effective delegation, guidance, and accountability.
• Support conflict resolution and manage client, people, task, and systems related issues.
• Monitor ongoing issues for reporting and trending issue resolution.

Qualifications

• 2+ years of supervisory or team leadership experience.
• Strong knowledge of Medicaid, including processes, systems, and industry practices.
• Ability to manage cross-functional collaboration and align teams toward shared goals.
• An analytical mindset with the ability to identify trends and solve complex problems.
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams, PowerPoint).
• Strong communication, coaching, and leadership skills.
• Must be self-motivated to learn and understand complex business processes and utilize available resources in troubleshooting issues.
• Be highly adaptable to change.

Requirements

• Must reside within a 50-mile radius of Frankfort, Kentucky.
• Ability to work effectively in a remote environment while maintaining high performance and collaboration.

Benefits

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement Savings: We will support you as you save for your future.
• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.