Guest Services Ambassador - 157152

Guest Services Ambassador

Where Expertise Meets Compassionate Care!

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

BayCare is currently in search of our newest GUEST SERVICES AMBASSADOR who is passionate about providing outstanding customer service to our community.

Status: Full Time

Shift Hours/Days Mon-Thur 6am-8:30pm, Fri 6am-6:30pm, Sat 6am-12pm (rotating)

Facility: Bloomingdale Health Hub

Location: Valrico, FL

Weekend Work: Occasional

On Call: No

Always in person

Unlock your Career Potential: Join our Medical Group Team and Enjoy our Outstanding Benefits!

• Medical benefits (Health, Dental, Vision)
• 401(k) match and additional yearly contributions
• Paid Time Off
• Tuition reimbursement
• Year performance appraisal and team award bonus
• Extensive training and mentorship along with amazing career growth opportunities
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Responsibilities:

• Function as the guests' liaison to all assigned services.
• Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility.
• Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians.
• Will need to address & resolve issues, recognizing those requiring escalation to facility leaders and/or manager.
• May or may not require performing all job specific functions listed within this description. Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management.

Requirements:

• Proficient (within 6 months of hire) in waiting room management system (overall) and registration and scheduling of at least one service-line (as per management directive).
• Required HS diploma or GED, Preferred Education is Associates Degree in Hospitality Management.
• Required Experience is 1 year Customer Service or 1 year Hospitality.
• Required Specific Skills also includes: Insurance Terminology use and understanding.
• Bilingual/Spanish/English strongly preferred

Equal Opportunity Employer Veterans/Disabled