HVAC Field Service Technician

About the Role* Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out. Fagone Plumbing, Heating & HVAC is looking for an experienced HVAC Service Technician to join our growing service team. This role is ideal for a skilled technician with 8-10 years of hands-on HVAC service experience who takes pride in diagnosing problems correctly, communicating clearly with customers, and delivering professional service in the home. This is a service-focused position centered on maintenance, troubleshooting, repair, and system performance. The right candidate will be comfortable working independently, managing service calls efficiently, and representing Fagone with professionalism on every job. *Responsibilities* * Diagnose, troubleshoot, service, and repair residential HVAC systems * Perform maintenance visits as part of the Fagone Service Plan * Evaluate system performance and recommend practical repair or replacement options when appropriate * Service heating, cooling, heat pump, ductless, and related comfort systems * Communicate clearly with homeowners about findings, options, and next steps * Complete accurate service notes, documentation, and job updates * Maintain a clean, organized, and professional work area and vehicle * Follow company procedures, safety standards, manufacturer guidelines, and applicable codes * Work independently while supporting the broader service team * Participate in the on-call rotation as needed *Qualifications* * 8-10 years of HVAC service experience required * Journeyman-level experience or above preferred * Strong residential HVAC diagnostic and troubleshooting skills * EPA Certification required * Experience servicing heating and cooling systems, including furnaces, boilers, AC systems, heat pumps, and ductless mini-splits * Ability to work independently and manage service calls efficiently * Strong customer service and communication skills * Valid Massachusetts driver's license with a clean driving record * Professional appearance and a respectful, customer-first attitude * Ability to explain repair options clearly without high-pressure sales tactics * Experience mentoring apprentices or junior technicians is a plus *Why Join Fagone* Fagone Plumbing, Heating & HVAC is a locally owned company serving homeowners across the North Shore. We are building a service team that values professionalism, technical skill, clean work, and honest customer communication. This position offers the opportunity to do high-quality service work for a company that is focused on long-term customer relationships, not quick transactions. xmcpwfu *Benefits* * Competitive pay: $40-$50 per hour, based on experience * Full-time, year-round work * Paid Time Off * Paid holidays * Company vehicle * Health, dental, and vision insurance * 401(k) with company match * Paid training and continuing education * Supportive team environment * Local service area *Apply Today* Take the next step in your HVAC career with a company that values experience, professionalism, and customer service. Apply at or email your resume to Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person Pay: $40.00 - $50.00 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Retirement plan * Vision insurance Work Location: In person