Workplace Experience Ambassador 2

Workplace Experience Ambassador

The Workplace Experience Ambassador plays a pivotal role in creating an exceptional workplace experience by combining high-touch hospitality, building support, and reception services. This full-time, on-site role manages high-profile meetings and events, oversees employee amenity spaces, coordinates building service tickets and vendors, and provides front desk coverage two days per week. The position requires strong multitasking abilities, excellent communication skills, and a passion for delivering outstanding service to employees, clients, and guests.

Responsibilities

• Serve as a primary point of contact for conference and meeting clients, building strong relationships and responding promptly to all requests.
• Manage conference center operations using internal scheduling software, including coordinating room reservations, setup, breakdown, and AV assistance.
• Execute high-profile meetings and events, including senior executive sessions, ensuring flawless delivery and a professional environment.
• Consult with internal clients to assess meeting needs, including room selection, physical setup, AV and technical requirements, catering, and support services.
• Coordinate and set up catering and beverage services for meetings and events, ensuring timely delivery and presentation.
• Collaborate with vendors, facilities staff, and service providers to ensure seamless execution of meetings and events with minimal disruption to daily operations.
• Maintain all meeting and conference spaces in a pristine, ready-to-use condition in line with workplace standards and expectations.
• Collect feedback from stakeholders and meeting attendees and incorporate insights into continuous improvement of services and processes.
• Handle administrative support for meetings, including preparing cost estimates, presentations, and responses to inquiries.
• Assist with off-site meetings and events as needed, supporting logistics and coordination.
• Provide a warm, professional welcome to all guests, managing their experience from arrival through departure.
• Operate the main switchboard, answering and directing calls in a professional and courteous manner.
• Maintain accurate visitor records for vendors, employees, and guests in accordance with site procedures.
• Anticipate guest and employee needs and create memorable experiences through proactive and personalized service.
• Provide backup coverage for reception as needed, including two dedicated days per week focused on front desk and guest services.
• Oversee employee amenity kitchens and pantry areas, ensuring daily operations meet high standards of cleanliness, organization, and availability.
• Stock kitchens, pantries, and cafes daily, ensuring all supplies, snacks, and beverages are replenished and attractively presented.
• Order kitchen and caf supplies within established budget parameters and maintain cost-conscious purchasing habits.
• Maintain inventory management of stockroom supplies, ensuring accurate counts, organization, and up-to-date stock levels.
• Set up and assist with in-office catering services, coordinating timing, setup, and breakdown.
• Process catering orders and coordinate with catering vendors to ensure accurate and timely delivery of services.
• Perform building support activities Monday through Wednesday, including entering, tracking, and troubleshooting service tickets such as access badge issues.
• Use platforms such as Corrigo or similar ticketing and content management systems to review, route, and manage building maintenance and service requests.
• Coordinate with appropriate points of contact and vendors to resolve building issues, focusing on vendor management rather than hands-on electrical or plumbing work.
• Maintain accurate records in meeting, event, and ticket tracking systems, ensuring data integrity and timely updates.
• Establish and maintain positive relationships with internal stakeholders, external clients, and vendors to support a collaborative workplace environment.
• Follow established escalation and incident reporting procedures for building, guest, or service-related issues.
• Work collaboratively with other departments to support Return to Office initiatives and broader workplace experience programs.
• Engage in continuous improvement by adopting best practices, new tools, and innovative approaches to workplace experience and service delivery.
• Complete all assigned tasks and projects within established deadlines and quality expectations.
• Perform additional duties as assigned to support overall workplace operations and experience.

Essential Skills

• High school diploma or equivalent.
• 13 years of experience in the food service industry, hospitality, events, property management, facilities support, or a related field.
• Excellent verbal and written communication skills with the ability to communicate professionally with employees, clients, guests, and vendors.
• Exceptional customer service skills with a strong passion for hospitality and creating positive experiences.
• Strong organizational and time management abilities, with the capacity to handle multiple tasks and priorities in a fast-paced environment.
• Demonstrated initiative, integrity, sound judgment, and reliability in previous roles.
• Proven ability to work successfully as part of a collaborative team and build strong interpersonal relationships.
• Ability to manage and coordinate multiple meetings, events, and building support activities simultaneously.
• Comfort using internal scheduling software and content or ticket management systems (experience with Corrigo or similar platforms is highly beneficial).
• Ability to troubleshoot basic building support issues such as access badge problems by navigating systems and coordinating with the correct point of contact.
• Physical ability to lift and carry up to 25 pounds as part of stocking, event setup, and amenity management.
• Ability to stand and be on your feet for extended periods during events, reception coverage, and amenity support.
• Willingness and ability to perform occasional ladder climbing and general mobility throughout the office and building.

Additional Skills & Qualifications

• ServeSafe Food Handler Certification, or the ability to obtain it within 60 days of hire if not already certified.
• Bachelor's degree or equivalent experience is preferred.
• Intermediate proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Previous experience in a conference center, corporate events, or high-touch hospitality environment.
• Experience coordinating senior executive meetings or high-profile events.
• Experience with any CMS or ticketing platform, with specific familiarity with Corrigo considered an advantage.
• Background or exposure to facilities maintenance management, property management, or workplace operations is helpful.
• Comfort working in a hybrid role that blends building support, vendor coordination, events, and reception responsibilities.
• Strong attention to detail and a continuous improvement mindset focused on enhancing the workplace experience.

Work Environment

This is a full-time, on-site position working approximately 40 hours per week, Monday through Friday from 8:00 a.m. to 5:00 p.m. The role is based in a professional office environment with conference facilities, reception areas, and employee amenity spaces such as kitchens, pantries, and cafs. The position involves regular movement throughout the building, including visiting meeting rooms, stockrooms, and amenity areas, and may require occasional ladder use and lifting up to 25 pounds for stocking and event setup. You will use internal scheduling software, ticketing platforms such as Corrigo or similar systems, and standard office tools including Microsoft Office applications. The role includes two days per week focused on reception and guest services and three days per week focused primarily on building support, vendor coordination, and workplace operations. Employee parking is available on-site. The work environment emphasizes professionalism, hospitality, collaboration, and a service-oriented culture, with a neat, business-appropriate appearance expected to support a polished and welcoming experience for employees, clients, and guests.

Job Type & Location

This is a Contract position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dallas, TX.

Application Deadline

This position is anticipated to close on Jul 3