Customer Service Representative - No Weekends

Job Description

Job Description

Salary: $21-$24

About Us
Murray's Collision Group is a family-owned collision repair company operating multiple locations across the greater Puget Sound area under the CARSTAR and Fix Auto brands.

What We Offer

• $21$24/hour depending on experience
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Stable MondayFriday schedule no evenings, no weekends (Mon-Thurs 8am-5pm, Fri 9am-3pm)

What You'll Do

• Check customers in for repairs and document vehicle condition at drop-off
• Create Repair Orders and prepare file documentation
• Communicate with insurance carriers and coordinate DRP assignments
• Help customers understand the repair process claims, rental coordination, payment, and timelines
• Attend daily production meetings and give customers status updates by phone, text, or email
• Schedule estimate appointments and vehicle drop-offs
• Print final bills and warranties, explain coverage, and collect payment at delivery
• Ask happy customers for Google reviews
• Keep the front office running smoothly and manage a busy multi-line phone system

What We're Looking For

• Customer service experience preferred retail, restaurant, call center, medical, automotive, or similar all count
• Confidence talking with people face-to-face, including customers who are stressed or upset
• Comfort juggling multiple tasks in a busy environment
• Strong communication skills you'll talk with customers and insurance adjusters throughout the day
• Comfort learning new software systems; CCC ONE or shop management experience is a plus but not required
• Valid driver's license with an insurable driving record

Apply today bring your people skills, we'll teach you the rest.

Keywords
Customer Service Representative, CSR, Automotive Customer Service, Collision Repair CSR, Auto Body Customer Service, Tesla Certified Repair, Front Office Coordinator, Automotive Service Advisor, Collision Center Administrator, Repair Order Coordinator, DRP Coordinator, Multi-Location Support, Satellite Location, Collision Repair, Auto Body Shop, DRP (Direct Repair Program), CCC ONE, Repair Orders (RO), Insurance Claims Processing, Vehicle Intake, Rental Coordination, Production Meetings, Final Billing, Warranty Explanation, Multi-line Phone System, Entry Level, No Experience Necessary, Will Train, Appointment Scheduling, Administrative Support, Office Management, Data Entry, Google Reviews, CRM Systems, Microsoft Office, Customer Communication, Detail-Oriented, Multitasking, Fast-Paced Environment, Problem-Solving, Team-Oriented, Time Management, Reliable, Organized, Growth Opportunity, Full Benefits, 401(k) Match, No Weekends, Paid Training, Des Moines WA, Burien WA, Puget Sound, CARSTAR, Fix Auto.