Dispatcher

Job Description

Job Description

Job Type: Full-time

Schedule: (Monday – Friday, 9:00am - 5:00pm to start, 7:30am to 4:00pm after introductory period is over.)

About Us

With 44 years of excellence in the industry , we are an established dental laboratory with a proven track record of quality and innovation right here in Torrance. We aren't slowing down—we are actively growing and looking for passionate individuals to join our team and build a long-term career with us.

About the Role

We are seeking a motivated, detail-oriented Dispatcher to join our dynamic lab office team. In this role, you will be the crucial bridge between our dental technicians, office staff and the dentists/dental surgeons we serve. You’ll help ensure our operations run seamlessly.

Key Responsibilities:

• Schedule and dispatch drivers, based on customer and employee needs, service calls, or predetermined routes and cities.
• Monitor and track the location of drivers in real-time using our tracking software.
• Maintain detailed records of calls, route changes, and other dispatch-related data.
• Communicate with drivers, employees, and customers to ensure accurate delivery and/or service completion.
• Communicate and respond to doctor inquiries, providing updates on the status of deliveries and pickups.
• Troubleshoot and resolve any operational issues that arise during the dispatching process.

Qualifications:

• High School Diploma or equivalent.
• Authorization to work in the United States.
• Proven entry-level experience as a Dispatcher or in a similar role.
• Strong communication skills, both verbal and written. You must feel comfortable speaking on the phone.
• Be able to accept feedback and correction without dispute from fellow co-workers and Management.
• Proficiency in using Microsoft Excel and Google Docs.
• Ability to multitask, prioritize, and manage time effectively in a high-pressure environment.
• Strong problem-solving skills and attention to detail.
• Familiarity with local geography such as South Bay and Los Angeles areas, and traffic patterns.

Benefits & Perks

• Health & Wellness: Comprehensive Medical, Dental, and Vision insurance— plus, your own dental lab work is done for free!
• Retirement Planning: 401(k) plan with a company contribution.
• Work-Life Balance: Paid Time Off (PTO) and sick days, with major holidays off.
• Environment: A great team culture within a comfortable, modern lab setting.
• Growth: Comprehensive on-the-job training program with clear pathways for career advancement.