Senior Product Designer, Member App

Senior Product Designer

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. The company partners with employers, health plans, and pharmacy benefit managers to deliver comprehensive, cost-effective medical care for individuals living with obesity, diabetes, hypertension, and dyslipidemia. Members receive access to specialized clinicians, including endocrinologists, obesity medicine specialists, and clinical pharmacists, at-home lab testing, prescription medications, and lifestyle support. 9amHealth was founded in 2021 and is backed by leading healthcare investors like Define Ventures, SemperVirens, 7Wire Ventures, and The Cigna Group Ventures.

About the Role

We're hiring a Senior Product Designer to own 9amHealth's member app, the daily touchpoint for people managing diabetes, blood pressure, cholesterol, or weight. You'll design what our members see, what they tap, and how the experience responds.

The member app is tightly integrated with our EMR, which we built ourselves. Clinical data surfaces on the consumer side. Member actions trigger Care Team workflows. A "message your Care Team" button has a queue behind it. A surfaced lab value is the tip of a workflow. You'll work primarily on the consumer surface, but you need to think across that seam, because your decisions shape the clinical team's day.

This is a senior individual contributor role reporting to our Head of Design. You'll work day-to-day with a full product squad: a product manager, front-end and back-end engineers, and QA. Our product and engineering team is distributed across San Diego and Vienna, and this role is based in EST for maximum overlap with both.

What You'll Do

• Own the member app end to end: flows, surfaces, interaction patterns, visual system.
• Move from idea to working prototype in hours rather than sprints, using whatever tooling gets you there, including the AI-assisted tools that now sit in most senior designers' workflows.
• Stay close to our members, run research to understand what's working, where they're dropping off, and what moments in their journey matter most to get right.
• Build and maintain the design system your teammates rely on, and that our AI tooling can consume reliably.
• Partner closely with the clinicians, coaches, and care coordinators who use our EMR, so your consumer-side decisions improve their workload rather than adding to it.
• Make the hard tradeoffs where member clarity, clinician workload, and business economics pull in different directions, and write the reasoning down so the team can hold you to it later.

What We're Looking For

A designer who has owned a consumer product end to end. You've carried a real member-facing product from an ambiguous problem to a shipped outcome with measurable results. You can point to what you shipped, what you deliberately left out, and what you'd do differently now.

You are fluent with modern design tooling, and that fluency includes the AI-assisted tools (Cursor, v0, Claude, Lovable, and the like) that have reshaped how senior designers work in the past two years. You have opinions about when their output is worth keeping and when it isn't.

You know how to run research and turn it into decisions. Not just user interviews for their own sake, research that changes what you build or gives you the confidence to stay the course.

You're comfortable designing in ambiguity. You can move fast without a complete brief, make defensible calls with incomplete information, and course-correct without drama when new data arrives. Strong written communication. The kind of designer who can defend a decision in two sentences and knows the difference between a tradeoff and an excuse.

Nice to Have

You've shipped clinician-facing tooling or worked with an internally built EMR at a digital health company. The member app is your primary surface, but you'll collaborate with the designers working on our EMR side, and that context raises the ceiling on what you can contribute. If you don't have that background, tell us how you think about designing consumer products that sit on top of operational systems.

Compensation for this role is up to $175,000 base salary, with flexibility based on experience and overall qualifications.

What You Can Expect at 9amHealth

At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture.

Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work.

We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability.

Our Commitment to Diversity and Inclusion

Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.