Service Advisor

Automotive Service Advisor

At Big O Tires, we are committed to providing the highest level of customer service. Our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business.

Responsibilities include but not limited to:

• Consistently and courteously greet and thank each customer and provide fast and friendly customer service
• Answer phone calls on using call script and gathering necessary information from customer
• Visually inspect vehicle, question customer about vehicle performance, complete service work order, and explain service costs to customers
• Interact with customers to determine immediate service needs
• Use a consultative approach to educate customers on services and products
• Serve as a liaison between technicians and customers
• Handle complaints courteously and efficiently per company policy
• Maintain internal and external store appearance to comply with Big O Tires standards
• Adhere to all local, state and federal regulations concerning all facets of job responsibilities and duties, and store operations
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Other duties as assigned

Qualifications:

• Organized and friendly personality
• Time Management Skills
• Professional communication skills with customers
• Team oriented and self-motivated

From flat tires and oil changes to rotor resurfacing and that weird clunking sound you've been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.

Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.