Training Programs and Services Administrator

Job Overview We are looking for a Training Programs & Services Administrator. This role acts as the primary point of contact for the Education and Training Department, providing high-quality customer support and administrative assistance. This full‑time hybrid position requires residency within 100 miles of the Kansas City office. Responsibilities Manage registrations and support customers' financial transactions, including registration payments, refunds, enrollment transfers, invoices, and related transactions. Maintain accurate departmental records. Review and update standard operating procedures (SOPs) to ensure accuracy and consistency. Provide logistical and technical support for webinars, virtual instructor‑led trainings, and in‑person events. Coordinate packaging and shipment of designation award materials. Qualifications Associate degree and two years of experience in a training administrative or similar role, or an equivalent combination of education and experience. Experience with learning management systems and/or financial accounting systems. Experience with ticketing systems such as Jira. Systems & Technology Requirements Microsoft 365: Word, Excel, PowerPoint, SharePoint, Outlook. Travel This position does not require overnight business travel. Employees are responsible for their personal transportation to and from the home and office, including events, meetings, and training required by the NAIC. Compensation $25.79 an hour up to $30.00 an hour, commensurate with education and experience. Sponsorship Applicants must be authorized to work for any employer in the U.S. The NAIC is unable to sponsor or take over sponsorship of an employment Visa at this time. Equal Opportunity Employer The NAIC is proud to be an Equal Opportunity Employer. Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law. #J-18808-Ljbffr NAIC