Network Engineer Associate

Overview Summary The Network Engineer Associate provides IT infrastructure engineering support for data center and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in vendors solutions. Responsibilities Essential Functions Assist with the configuration, deployment, and documentation of customer network solutions following company best practices Support post‑sales customer engagements under the guidance of senior network engineers Perform day‑to‑day operational tasks including equipment inventory, asset tracking, and maintaining Excel‑based asset workbooks Organize, create, and update procedural documentation and technical instructions Work with technical teams to help stage, configure, and inventory project materials Assist in delivering network and wireless deployments to meet customer expectations Perform basic troubleshooting of network, wireless, and RMA‑related issues; elevate complex issues as needed Assist in gathering and documenting customer network requirements Support the development of implementation plans and change documentation Participate in multiple projects concurrently while maintaining accurate documentation and task tracking Additional Specific Duties and Responsibilities Assist with vendor support cases and RMA processes, including troubleshooting coordination and follow‑ups with Cisco TAC and other vendors Participate in special projects and scheduled deployments Support customer change management activities, including coordination and documentation Maintain availability for deployments or support needs that may require timely responsiveness Occasional travel may be required, though not typically frequent Qualifications Required Qualifications Foundational knowledge of networking concepts, including LAN/WAN, routing, switching, and wireless networking Basic hands‑on experience or academic exposure to enterprise networking technologies (Cisco, HPE/Aruba, or similar) Entry‑level familiarity with routers, switches, and wireless controllers (through coursework, labs, internships, or on‑the‑job training) Understanding of IP addressing, VLAN concepts, and basic network troubleshooting Experience with basic documentation tools, including Excel spreadsheets and written procedures Strong written and verbal communication skills Ability to manage tasks across multiple projects in a structured, organized manner Willingness to learn and adapt in a fast‑paced technical environment Desired/Preferred Qualifications Internship or early‑career experience in a networking, IT support, or infrastructure role Familiarity with asset management, inventory tracking, or change management processes Exposure to network monitoring, ticketing, or alerting systems Basic understanding of network security concepts such as firewalls or VPNs CCNA certification (active or in progress) Interest in developing a long‑term career in networking or infrastructure services EEO Statement ConvergeOne provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. #J-18808-Ljbffr C1