Customer Support Tech II

hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.

Description

We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions‑oriented experience.

This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.

Responsibilities

What You’ll Do

• Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system
• Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution
• Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome
• Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs
• Assist with the creation and distribution of customer training tools and resources
• Collaborate with teammates and contribute to a supportive, service‑driven team culture

Qualifications

What You Bring

• Strong verbal and written communication skills, with the ability to explain information clearly and professionally
• Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict
• Comfort using computers, mobile devices, and mobile applications in a support environment
• College‑level coursework and/or equivalent professional experience
• Experience in a call center or phone‑based customer service role
• A customer‑first mindset with a genuine desire to help and problem‑solve

Who Thrives Here

This role is ideal for someone who is:

• Empathetic, patient, and adaptable
• Comfortable handling multiple customer inquiries throughout the day
• Motivated by resolving issues and improving the customer experience
• Interested in growing within customer support, operations, or technical services

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