Technical Implementation Manager Senior Associate

Job Responsibilities Lead the execution of strategic initiatives in client onboarding, ensuring a smooth transition for new and existing clients to the Chase banking platform. Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies. Leverage emotional intelligence and influence to manage conflicts, foster collaboration, and develop trust within the team and with clients. Drive continuous improvement in our operating platform, using innovation and design thinking techniques to enhance efficiency and resilience. Plan and organize the day-to-day work of the team, ensuring progress within established professional procedures and organization policy. Required qualifications, capabilities and skills 6+ years of client consulting or financial services experience Strong business acumen combined with demonstrated experience structuring and managing projects Proven ability to lead client onboarding processes, with a focus on transitioning clients to new banking platforms. Demonstrated proficiency in conflict management, with a track record of resolving conflicts and fostering collaboration in a professional setting. Experience in driving continuous improvement in operating platforms, using innovation and design thinking techniques. Proficiency in data and tech literacy, with a willingness to understand and implement new/emerging technologies that impact business. Expert level proficiency in Microsoft Office Suite Technical client consulting experience with API, transmissions and ERPs Preferred qualifications, capabilities and skills Utilize presentation skills to clearly communicate onboarding procedures and updates to clients and stakeholders. Oversee project management activities to ensure timely and successful client onboarding. Maintain anti-fraud awareness to safeguard the onboarding process against potential threats. Foster digital literacy within the team to leverage technology in the onboarding process. Adapt to a fast-paced, changing, dynamic, client-facing work environment while driving results Anticipate, analyze, and synthesize data and provide holistic insights through effective storytelling Final Job Grade and officer title will be determined at time of offer and may differ from this posting. Some travel required (10%) to visit clients and internal partners. Please note this role is not eligible for employer immigration sponsorship. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans Base Pay/Salary Chicago,IL $75,050.00 - $107,000.00 / year; Tampa,FL $70,300.00 - $102,000.00 / year; Plano,TX $75,050.00 - $107,000.00 / year #J-18808-Ljbffr JPMorgan Chase