Medical Front Desk

Position Summary The Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. The Medical Clinic Receptionist reports directly to the Medical Practice Manager. Position Scope Financial Responsibility – Collect payment and balance drawer daily. Staff/Supervision – None. Primary Accountabilities Greets arriving patients; answers and greets the multi‑line phone system, screens calls and directs/ transfers to the appropriate person. Monitors incoming patients and visitors for security/safety of the clinic. Accurately reviews and updates patient registration, including demographics and phone numbers, in EMR software. Verifies patient identity, takes a photo of the patient and inputs it into EMR. Checks patients in and out. Manages and schedules appointments for several providers. Collects co‑pay and payments on accounts; sets up payment arrangements; counts and balances drawer daily. Participates in all training offered by Genesis Family Health. Complies with all requirements of the organization’s corporate compliance program as approved by the Board of Directors. Performs any other duties or responsibilities assigned by Medical Practice Manager, Clinic Manager, COO or CEO. Works overtime and travels occasionally as needed. Demonstrates a positive attitude and responds professionally to fast‑paced high‑pressure situations and time limits. Demonstrates initiative, ability to make decisions and comply with instructions. Demonstrates multitasking, excellent phone, organizational and prioritizing skills. Uses office equipment such as fax machine, copier, credit card machine, etc. Demonstrates adaptability, communication, confidentiality, customer orientation, diversity orientation, empathy, initiative, innovation, organization, persistence, problem solving, relationship building, responsibility, self‑motivation, and tolerance. Key Competencies Adaptability Communication, Oral Communication, Written Confidentiality (HIPAA compliance) Customer Oriented Diversity Oriented Empathetic Initiative Innovative Organized Persistence Problem Solving Relationship Building Responsible Self‑Motivated Tolerance Position Requirements High School Diploma or GED (required). Proficiency in English and Spanish written and oral communication (required). Previous medical office experience is highly preferred. Current Class C driver’s license (required). Occasional travel and overtime as needed. Ability to work overtime and travel occasionally as needed. All other duties as assigned. Additional Requirements Position requires sufficient hearing level to effectively communicate with people directly or by telephone. Moderate physical activity; handling average‑weight objects up to 15–20 pounds, assisting with patients, and standing and/or walking for most of the day. Exposure to extreme temperatures, unpleasant odor, and/or loud noises. Maintains sufficient visual acuity to read, write, and operate equipment. Complies with all requirements of the organization’s corporate compliance program as approved by the Board of Directors. #J-18808-Ljbffr