Customer Service RepExpediter

Job Description

Join our dynamic team at Domino's Pizza in Wheat Ridge, United States, as a Customer Service Rep/Expediter! We're seeking enthusiastic individuals to help us deliver exceptional customer experiences and maintain our reputation as a leader in the pizza delivery industry.

• Greet customers warmly and process orders accurately via phone, in-person, and online platforms
• Expedite carryout and delivery orders efficiently to ensure timely service
• Operate various equipment and maintain a clean, organized work environment
• Stock ingredients and supplies in appropriate storage areas
• Assist in food preparation
• Handle cash transactions and make correct change
• Collaborate with team members to ensure smooth operations during peak hours
• Adhere to food safety and quality control standards
• Adapt to changing priorities and handle multiple tasks simultaneously

Qualifications:
Qualifications

• Must be at least 16 years of age or older
• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly, professional demeanor
• Basic math skills and ability to handle cash transactions accurately
• Proficiency in using computer systems, including keyboard and touch screen interfaces
• Ability to work in varying temperatures and conditions (36°F to 90°F+)
• Physical stamina to stand for extended periods and lift up to 25 lbs
• Sharp attention to detail and strong organizational skills
• Flexibility to work in a fast-paced, dynamic environment
• Team player attitude with a willingness to support colleagues
• Multitasking abilities and sound decision-making skills
• Customer service experience preferred
• Basic food handling knowledge preferred
• Ability to work flexible hours, including evenings, weekends, and holidays

Additional Information

PHYSICAL REQUIREMENTS including, but not limited to the following:

Standing: Most tasks are performed from a standing position.

Walking: For short distances for short durations.
Surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".

Sitting:

Paperwork is normally completed in an office at a desk or table.

Lifting:

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
• Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying:

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing:

• To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled

Climbing:

Team members must infrequently navigate stairs or climb a ladder to wash walls, perform basic maintenance.

Stooping/Bending:

• Forward bending at the waist is necessary at the pizza assembly station.
• Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting:

Performed occasionally to stock shelves and to clean low areas.

Reaching:

• Reaching is performed continuously; up, down and forward.
• Workers reach above 72"occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks:

• Eye-hand coordination is essential. Use of hands is continuous during the day.
• Frequently activities require use of one or both hands.
• Shaping pizza dough requires frequent and forceful use of forearms and wrists.
• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids:

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.