Xfinity Retail Service Associate

Job Summary The Retail Service Associate supports the store team in delivering a best‑in‑class customer experience across mobile, operational, and transactional activities. The role serves as a go‑to technical and operational resource, helping maintain a clean and efficient store environment and provide exceptional mobile customer support. Primary Responsibilities – Mobile Focused Mobile Activations & Customer Education Provide a white‑glove experience activating new devices or BYOD to the network. Guide customers through tablet setup and connectivity options. Support activation and pairing of wearable devices for seamless use. Educate customers on accessories and add‑ons that enhance their experience and drive incremental revenue. Demonstrate strong understanding and enthusiasm for technology and act as a go‑to resource. Demonstrate basic features and capabilities of devices to increase customer confidence. Mobile Escalations Troubleshoot and resolve complex device or service issues. Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery. Use advanced tools to manage escalations. Mobile Support Assist customers with transferring contacts, emails, and media. Provide password resets with appropriate credential verification. Activate and configure SIM or eSIM for device connectivity. Perform in‑depth diagnostics to identify and resolve issues. Process returns or exchanges in compliance with company policies. Assist with warranty claims and replacement processes. Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible. On‑Demand Delivery, BAPIS & XM Upsell Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately. Identify opportunities to upsell accessories or add‑ons. Secondary Responsibilities – When No Primary Actions Occur or on Red Floor Customer Check‑In Provide hands‑on demonstrations of devices and features to enhance value. Operations Support: store resets for proper merchandising. Maintain visual standards and product placement for optimal customer experience. Inspect back‑of‑house to ensure clean, secure, and properly placed inventory. Express Transactions: facilitate quick device swaps and process equipment returns efficiently. Expectations for All Employees Understand and follow the Comcast Operating Principles. Own the customer experience and promote digital options at every touchpoint. Be an enthusiastic learner and advocate of Comcast products, services, and digital tools. Drive results and operational excellence. Foster and support a culture of inclusion. Skills Communication Customer‑Focused Professional Integrity Resilience Self‑Motivation Teamwork Workplace Organization Compensation & Benefits Base Pay: $16.40 per hour. Most sales positions may be eligible for a commission; most non‑sales positions may be eligible for a bonus. Eligible employees receive a comprehensive benefits package including health, dental, vision, retirement, and other benefits. For detailed information, consult the company's compensation and benefits summary. Education & Certifications High School Diploma / GED (Required) Certifications (if applicable) – as specified by the hiring manager. Experience: 0‑2 Years Equal Opportunity Statement Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr