Registration Manager

Responsibilities Manage and coordinate PreAccess activities, ensuring timely and accurate registration, insurance verification, and financial clearance. Coordinate daily operational responsibilities with the PreAccess team to ensure efficient workflow and service delivery. Ensure compliance with organizational policies, regulatory requirements, and revenue cycle best practices. Monitor performance metrics, identify trends, and implement process improvements to enhance operational efficiency and reduce denials. Demonstrate a consistent standard of excellence, ensuring all team activities align with departmental and organizational expectations. Provide coaching, mentoring, and performance feedback to staff, fostering a culture of accountability and continuous improvement. Collaborate with Patient Access Managers, Baystate Health, and Huron leadership to resolve escalated operational and patient-related issues. Support staffing plans, schedule adherence, and resource allocation to ensure appropriate second‑shift coverage. Assist in onboarding, training, and development of team members to build capability and support performance goals. Participate in departmental meetings and contribute to initiatives aligned with Huron and Baystate Health objectives. Provide support for Human Resource‑related processes, including employee relations, performance management, and engagement. Perform additional duties as assigned in support of departmental and organizational objectives. Qualifications Current permanent U.S. work authorization required. Minimum of 3 years of Patient Access experience in a healthcare setting. 1–2 years of progressive leadership experience in a supervisory or lead role. Strong knowledge of revenue cycle processes, insurance requirements, and patient access workflows. Proficient in Microsoft Office (Word, Excel, PowerPoint) and patient access systems. Ability to lead in a fast‑paced environment and manage competing priorities. #J-18808-Ljbffr Jobtailor