Division Managing Director - Large Market Customer Care

What You'll Do

We’re looking for a Division Managing Director to join our Large Market Customer Care team. In this role, you’ll…

• Oversee a team of senior Relationship Managers (RMs) responsible for delivering exceptional client experience, strengthening plan sponsor partnerships, and driving enterprise financial results
• Set the vision for client engagement, coach and develop high-performing RMs, and partner cross-functionally to ensure retention, profitability, operational excellence, and risk mitigation across Principal’s largest institutional clients.
• Serve as an instrumental leader representing the department in key business initiatives to drive better outcomes for Principal’s clients and their participants.

We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

• 15+ years of related industry experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 7+ years leading senior client-facing professionals in high-complexity environments.
• Deep knowledge of defined contribution plans, ERISA, regulatory frameworks, and recordkeeping operations.
• Demonstrated success leading large institutional relationships ($500M+ plan size) with measurable outcomes in retention and growth.
• Proven ability to influence and engage senior client executives, consultants, and internal leaders through strong executive presence and communication skills.
• Strong financial and business acumen (client P&L, pricing, revenue drivers, operational cost structure) and data-driven decision-making.
• Proficiency with CRM, reporting, and analytics tools (e.g., Salesforce, dashboards, service reporting) along with strong organizational and planning skills.
• Travel required, including overnight stays, based on client and business needs, up to 50%.

Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. The below licenses are required within 5 months of employment:

• Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63). The SIE exam may be a requirement.

The below license is required within 9 months of employment:

• FINRA Series 26 - Investment Company and Variable Contracts Products Principal.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$157000 - $200000 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Location(s) & Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. You’ll work with your leader to figure out which option may align best for you.

Work Authorization/Sponsorship

At this time, we’re not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.