Dispatcher

**MAKE A DIFFERENCE, EVERY DAY!** Do you enjoy helping people and working as part of a small team that makes a huge difference in our community every day? We have opportunities for you to be a part of the team at Paratransit Services, Operators of RiverCities Lift. JOB TITLE: **Dispatcher/Scheduler** REPORTS TO: **General Manager or designee** FLSA STATUS: **Non-Exempt** DIVISION: **Operations** LOCATION: **Longview** Responsibilities Responsible for working with trip request data to develop efficient schedules and perform dispatching duties. Responsible for reviewing, revising, and producing final schedules using scheduling software; refines trip assignments to increase productivity, improve ride quality, and adjust individual route schedules to provide resources that match demand. Analyzes feedback and service delivery issues and recommends and implements changes. Schedules driver assignments. Dispatches vehicles and drivers through the use of a computerized dispatch system. Monitors efficient utilization of assigned vehicles to limit passenger ride times and ensure on-time passenger service. Operates required radio and communication equipment. Duties Performs scheduling function for trips. Analyzes feedback concerning service delivery issues and recommends changes that will improve service. Monitors radio transmissions to assure operators are observing schedules; identifies service disruptions and initiates corrective action; monitors adequacy of service and recommends adjustments. Contacts drivers to reschedule work, when necessary, to maintain shift strength and informs relief dispatchers of any special circumstances or conditions affecting service delivery. Monitors operating practices to assure compliance with rules and regulations; reports violations, including customer complaints, to supervisor or assigned individual. Provides drivers with written work manifest at the beginning of work shift; updates manifest throughout the day and advises operator of changes. Researches and responds to inquiries from passengers regarding delayed arrivals, cancellations, or other schedule information. Contacts appropriate law enforcement agencies, medical services and/or supervisory personnel in emergency situations. Monitors and adjusts passenger schedules and vehicle load capacities as necessary to maintain operational effectiveness and efficiency. Completes and maintains late pick-up and cancellation records and prepares other required written documents, reports and logs. Works cooperatively with all departments and business contacts to ensure quality service is provided. Ensures that specific services are provided to meet the needs of particular clients. Provides assistance to drivers and passengers when an emergency situation develops, and assists central maintenance in routing of vehicles for repair. Performs other related duties as assigned. Physical Demands Position is primarily sedentary and performed in an office environment; required to sit for long periods of time working at a computer and using a telephone and/or headset and a radio. Position is fast paced, and work may be done under stressful conditions. Must be able to hear and speak well enough, with or without correction, to receive and give detailed information through oral.

SUPERVISES: N/A