Teller

Summary This position is located in the Finance & Accounting service and is assigned to the Accounting Section staff at the VA Maryland Health Care System. The incumbent works under the direct supervision of the Supervisory Accountant and serves as the primary teller and is liable for the proper disbursement of public funds and the deposit of collections at the medical center and assists with technician level work in the accounting and travel department. Responsibilities Major Duties: The Agent Cashier is responsible for the operation and direction of a full range of complex teller and accounting technician level duties. These duties include but are not limited to receiving and processing all negotiable and non-negotiable instruments; processing all cash disbursements; accurately completing and processing documents and reports of various complexity as required by federal regulations and VA Financial Policies. Documents and reports include areas such as: Accurately completing and recording Field Service Receipts. Accurately preparing Cash replenishments. Auditing and preparing Beneficiary Travel for payment. Accurately completing and processing Personal Funds of Patients received. Processing General Post Fund donations. Accurately recording and processing both routine and complex deposits. Accurately completing daily, weekly, and monthly reports. Assists with processing travel documents in the travel program (CGE) Provides exceptional customer service in a fast paced, detailed and methodical work environment while working with frustrated customers. Conducts extensive and exhaustive research to investigate and resolve various types of payments and debts. The Agent Cashier is responsible for the collection of all Accounts Receivable payments received as well as accurately identifying and applying those payments to open Bills of Collection for indebtedness. The incumbent analyzes each item transacted for accuracy and for the proper determination of appropriation(s) to credit monies received. Directly responsible to the U.S. Department of Treasury for his/her cash advanced and maintains an accurate and detailed account of those funds on a daily basis while ensuring security and accountability of the full range of policies and procedures are followed. Responsible for receiving, analyzing, and implementing any and all changes in procedures. Responsible for training all Alternate Cashiers and ensuring they maintain current knowledge of all policies, procedures, directives and any changes thereof. Responsible for maintaining sufficient funds on hand to ensure continued and safe operations and must identify, report, and take immediate action to reduce or eliminate probable or potential deficiencies. Potential deficiencies may require the Agent Cashier to review various transactions and take any necessary corrective action. Provides coverage of other Agent Cashiers and Accounting Technicians as needed. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Teller/PD19044A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not authorized OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans. Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Settles and replenish the stock of currency with Department of Treasury and with agency administrative offices for other accounts. Receive and disburse cash maintaining strict accounting documentation. Provides high quality interpersonal communications skills to be responsive to the needs of veterans, visitors, employees and any other customers they service. Provides excellent customer service to our veterans, employees, vendors and any other person who needs assistance. Physical Requirements: The position is primarily sedentary and requires lifting typical office items weighing less than 50 pounds. The work requires some physical effort such as standing, walking, bending, or sitting. There are no special physical demands. Work Environment: The work is performed in an office setting. The Agent Cashier is located in an office separate from the Finance department. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a impairment (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at