Patient Partner Manager

We're looking for a driven, hands-on Patient Partner Manager to lead patient recruitment operations and drive consistent, high-quality enrollment across a portfolio of clinical trials. This role blends direct patient engagement, team leadership, marketing oversight, and data-driven performance management - ideal for someone who thrives on ownership and applies structured thinking in a fast-moving, multi-study environment. What You'll Do Recruitment Operations Own recruitment activity across all active trials, ensuring enrollment volume, protocol compliance, and visit readiness Conduct direct patient recruitment via phone, text, and email - screening for eligibility and guiding patients from first contact through enrollment Maintain accurate CTMS documentation and keep sponsor/CRO recruitment portals current Team Leadership Lead and coach a team of Patient Recruitment Specialists, building a culture of accountability and continuous improvement Set individual goals, conduct performance reviews, and provide ongoing feedback Interview, hire, and train new team members Reporting & Analytics Track and report recruitment KPIs weekly at recruiter, protocol, and indication level Monitor campaign effectiveness - cost-per-randomization, screen fail rates, yield by source Use data to drive ongoing enrollment optimization Marketing & Campaigns Develop and execute per-protocol advertising campaigns independently and with outside vendors Own the recruitment advertising budget, allocating spend for maximum ROI Secure IRB approval for all patient-facing materials and keep site/trial web pages current Maintain a social media content calendar to sustain patient engagement Compliance Operate in accordance with GCP, protocol requirements, and applicable regulatory standards What We're Looking For Bachelor's degree preferred (health-related field a plus); equivalent experience considered Prior experience in a clinical research environment strongly preferred Proven people leadership - experience managing, coaching, and holding a team accountable to KPIs (individual-contributor-only recruitment experience is not a fit) Comfort engaging directly with senior clinical stakeholders (medical directors, heads of clinical operations) Digital/print marketing or social media experience a plus Proficiency with CRM platforms (HubSpot, Salesforce) and CTMS systems Strong project management, communication, and interpersonal skills Working knowledge of clinical trial processes, disease states, and GCP principles Why Join Us Medical, dental, and vision coverage HSA/FSA options Company-paid life and disability insurance 401(k) with company match PTO and paid holidays Employee Assistance Program #J-18808-Ljbffr Barrington James