US-Expert

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.\\n\\nAs an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. An Expert exemplifies what great customer engagement looks like, and mentors others on how to achieve results.

Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.\n\nBe knowledgeable about and proactively stay up to date on Apple's products, services, purchase options and Product Zone sales processes. \n\nSupport your peers throughout the store as needed by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. \n\nMaintain accuracy and follow guidance.\n\nPerform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. \n\nContribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.\n\nDemonstrate Apple's values of inclusion and diversity in daily activities.

You should:\nBe available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.\nHave experience in retail or sales, or related work experience.\n

You can:\nDemonstrate knowledge of Apple products and services. \nShow a track record of producing top-performing sales and customer experience results.\nPersonalize solutions based on customer needs, and effectively communicate them.\nSolve customer concerns using care, learning, and presentation skills.\nWork in a fast-paced environment, often supporting multiple customers at the same time.\nLearn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience. \nSupport and educate the broader team by sharing knowledge, experiences, and insights.