Level 2 Computer Technician - Systems Administrator

Pegasus Technologies

Job Description

Tier 2 IT Support Technician

Pegasus Technologies, LLC
Chester County, PA | Full-Time | Hybrid Field & Remote Support

Pegasus Technologies is a growing Managed Service Provider (MSP) focused on delivering exceptional IT support, cybersecurity, and strategic technology solutions to small and mid-sized businesses throughout the region. We are looking for a motivated and customer-focused Tier 2 Technician to join our team.

This role is ideal for someone who enjoys solving technical problems, working directly with clients, and continuing to grow their IT knowledge in a fast-paced MSP environment.

Responsibilities

Provide Tier 2 technical support for desktops, servers, networking, Microsoft 365, and cloud environments
Troubleshoot escalated service tickets and resolve issues efficiently
Support and maintain Windows environments, Active Directory, and Microsoft 365
Assist with onboarding/offboarding users and device deployments
Work with firewalls, switches, wireless networking, and VPN connectivity
Participate in project work including migrations, upgrades, and infrastructure improvements
Document technical procedures, configurations, and resolutions
Communicate clearly and professionally with clients and internal team members
Escalate complex issues when appropriate while maintaining ownership of the client experience

Required Skills & Experience

3+ years of IT support experience, preferably within an MSP environment
Strong knowledge of:
- Windows 10/11
- Windows Server
- Microsoft 365
- Active Directory
- Networking fundamentals (DNS, DHCP, VLANs, VPNs)
Experience with remote monitoring and management (RMM) tools
Strong troubleshooting and customer service skills
Ability to prioritize and manage multiple tasks effectively
Excellent communication and documentation abilities

Preferred Qualifications

Experience with ConnectWise, Autotask, Datto, Huntress, or similar MSP platforms
Knowledge of cybersecurity best practices
Experience supporting virtualization platforms such as Hyper-V or VMware
Microsoft or CompTIA certifications are a plus

What We Offer

Competitive salary based on experience
Health benefits
Paid time off and holidays
Ongoing technical training and career growth opportunities
Collaborative team environment
Exposure to a wide variety of technologies and industries

About Pegasus Technologies

Pegasus Technologies is committed to delivering responsive, relationship-driven IT services that help businesses operate securely and efficiently. We pride ourselves on our culture, accountability, and long-term partnerships with our clients.

To apply, please submit your resume and a brief introduction explaining why you’d be a great fit for our team.

Apply

Vacancy posted 9 days ago

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