Case Manager

Claims Specialist – Customer Care

Job Description

We are seeking compassionate and detail-oriented Claims Specialists to support travelers whose mobility equipment has been damaged during air travel. In this role, you will act as a case manager , working one-on-one with customers from start to finish to resolve claims efficiently and with care.

This is a highly personalized, “white glove” customer service role where empathy, critical thinking, and communication are key. You will collaborate with technicians, airline staff, and customers to deliver effective and cost-conscious solutions.

Key Responsibilities

• Manage a caseload of approximately 40–50 active claims at a time
• Serve as the primary point of contact for customers throughout the claims process
• Make outbound calls to provide updates and deliver high-quality, personalized service
• Communicate with customers every 2–3 days to ensure consistent support and transparency
• Handle sensitive situations involving upset or frustrated customers with professionalism and empathy
• Utilize critical thinking to develop creative, individualized solutions for each case
• Coordinate with technicians, airlines, and internal teams to resolve claims efficiently
• Maintain accurate documentation and data entry for all case activity

What We’re Looking For

• Strong customer service experience (non-call center backgrounds welcome)
• Confidence and professionalism over the phone
• Excellent communication, organization, and problem-solving skills
• Basic computer skills and proficiency in Microsoft Office
• Ability to manage multiple cases and priorities effectively
• High level of empathy and a patient, customer-first mindset

Qualifications

• Bachelor’s degree required (Associate’s considered for strong candidates)
• 1–2 years of professional work experience
• Comfortable handling emotionally sensitive situations
• Fully vaccinated (as required)

Preferred Backgrounds

• Healthcare, customer care, or service-focused roles
• Experience working with sensitive or high-touch customer situations

Soft Skills

• Empathy and compassion
• Attention to detail
• Reliability and accountability
• Integrity and professionalism
• Team-oriented mindset
• Strong work ethic and career motivation

Work Environment

• Supportive, team-oriented culture focused on employee success
• Leadership team that prioritizes collaboration, development, and care
• Fast-paced environment with meaningful, purpose-driven work

Job Type & Location

This is a Contract to Hire position based out of Deerfield, IL.

The pay range for this position is $21.63 - $21.63/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Deerfield,IL.

This position is anticipated to close on Jun 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.