Supervisor Property Claims Branch

Overview Seeking a candidate based in California who is within a reasonable commuting distance of Rancho Cucamonga. Position Summary: If you’re passionate about helping people restore their lives when the unexpected happens to their homes and providing the best customer experience, then our Mercury Insurance Property Claims team could be the place for you! Responsibilities Supervise the professional staff in the handling of property claims within specified unit by assigning new and transferred losses to staff, reviewing initial investigations, evaluations, demands, authority for settlement, reserve recommendations, etc., providing guidance and recommending action plans. Assist in the development of basic objectives, procedures, and operations of the branch; analyze operating results relative to established guidelines and take appropriate action to improve performance and productivity. Assist in the direction of the claims branch to minimize indemnity and expense impact, to ensure appropriate reserve levels, and to implement claims objectives, policies, and procedures. Maintain performance records and prepare reports for management regarding unit operations, production, and expenses as necessary. Ensure excellent customer service is provided by Property Claims professionals and directly address escalated customer service issues. May review and approve utilization of vendors for investigative purposes to ensure proper expense controls exist. Represent the Company and branch in relationships with consumers, government agencies, independent vendors, and agents. Screens files for possible coverage issues, fraudulent or inflated claims or questionable activity and transfers files to appropriate department for further investigation as needed. Reviews team member work quality and service interactions with customers by conducting ride-alongs, sit-alongs and file reviews. Other functions may be assigned. Qualifications Bachelor’s Degree desired. Ability to obtain state specific property claims licensing, where required. A minimum of 5 years related property claims industry experience preferred. Equivalent combination of education and/or experience may be considered. Prior experience working or leading a group of team members preferred. Need advanced proficiency and experience using Microsoft Office (Teams, Excel, Access, PowerPoint and Word). Need ability to accurately interpret estimates completed on commonly used industry software. Have proficiency and experience using virtual inspection and meetings tools. Obtain and utilize in-depth technical knowledge of established company policies, procedures, products and services, as well as Property Claims operations and the insurance contract, and apply such knowledge in an administrative/supervisory capacity. Make accurate assessments of damage and reparability, utilizing strong technical and analytical abilities. Evaluate appropriateness of actions taken by claims personnel to settle claims and maintain objectivity and consistency in evaluating claim files. Exercise independent judgment with respect to staff and claims issues which may have a very significant impact on the Company in areas such as costs, consumer loyalty, team member relations and legal complications. Possess excellent written and verbal communication skills and the ability to correspond effectively and professionally with staff, agents, insureds, attorneys, etc.; interact cordially with other team members to accomplish common tasks. Effectively conduct training and serve as a facilitator for staff as needed. Motivate, monitor and develop others in a career development and training capacity to maintain a knowledgeable and highly-qualified staff of Property Claims Professionals. Work independently in the planning and development of departmental goals and objectives under the direction of management. Utilize critical attention to detail, good organizational skills, self-initiative to prioritize daily needs of the property departments. Create a climate where people are motivated to do their best to help the organization achieve its objectives. Hold self and others high levels of accountability to meet commitments. Paint a compelling picture of the vision and strategy that motivates others to action. Create a culture of continuous learning and development, providing opportunities for direct reports to reach their full potential. Utilize resilience and creativity to anticipate changing market conditions, handle day-to-day issues, and lead special projects when needed. Make timely and thoughtful decisions with imperfect information to continuously move the organization forward. Perks and Benefits Competitive compensation. Flexibility to work from anywhere in the United States for most positions. Paid time off (vacation time, sick time, 9 paid company holidays, volunteer hours). Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus). Medical, dental, vision, life, and pet insurance. 401(k) retirement savings plan with company match. Engaging work environment. Promotional opportunities. Education assistance. Professional and personal development opportunities. Company recognition program. Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more. Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $94,458.00 – $179,048.00 per year. #J-18808-Ljbffr Mercury Insurance Services, LLC